Rog strix g15 g513qy random reboot problem

[zerocom7]

it's my strig g15 g513qy problem kernel power 41 task63 random reboot
my bios v.311 and windows update lastest
how I fix it's problem ?

[Blake1]

Hi there,
Was there any modification or update before the issue occurred?
Please help to run the diagnostic tool in MyASUS to see if there is any error.
Thank you.

[zerocom7]

Blake@ROG wrote:
Hi there,
Was there any modification or update before the issue occurred?
Please help to run the diagnostic tool in MyASUS to see if there is any error.
Thank you.

Hi
I upgrade ram to 32gb at single rank.
and run my asus diagnostic don't have problem no error
Thank you

[Blake1]

Hello Zerocom,
May I know the brand and model of the RAM you installed?
Can you help to change the RAM back to the original status and double check if you still encounter this random reboot?
Thank you.

[razaghi_aero]

Blake@ROG wrote:


I also have the same problem, haven't upgraded the hardware and only driver updates by Asus not even AMD separately.

My laptop restarts whenever I quit a game, the GPU and CPU also don't get hot.

It has happened more than 20 time in 7 days!
The event viewer shows Kernel 41 error.
I have to note that, I clean installed the drivers that came stock with the laptop, but again no help.

I have checked the net and many other users also have the same issue.

Please show us a way to fix this annoying issue.

[Thomas70]

razaghi.aero wrote:

Blake@ROG wrote:


I also have the same problem, haven't upgraded the hardware and only driver updates by Asus not even AMD separately.

My laptop restarts whenever I quit a game, the GPU and CPU also don't get hot.

It has happened more than 20 time in 7 days!
The event viewer shows Kernel 41 error.
I have to note that, I clean installed the drivers that came stock with the laptop, but again no help.

I have checked the net and many other users also have the same issue.

Please show us a way to fix this annoying issue.

Have also same issue, so I returned the pc and when he come back to me, it's has same issu !!!!!

Please tell me you have fixed this

[Blake1]

razaghi.aero wrote:

Blake@ROG wrote:


I also have the same problem, haven't upgraded the hardware and only driver updates by Asus not even AMD separately.

My laptop restarts whenever I quit a game, the GPU and CPU also don't get hot.

It has happened more than 20 time in 7 days!
The event viewer shows Kernel 41 error.
I have to note that, I clean installed the drivers that came stock with the laptop, but again no help.

I have checked the net and many other users also have the same issue.

Please show us a way to fix this annoying issue.

Hello razaghi,
Do you have G513QY as well?
What is your BIOS version?
The reboot happen when the adapter is plugged on or unplugged?
Thank you.

[razaghi_aero]

Blake@ROG wrote:

razaghi.aero wrote:


Hello razaghi,
Do you have G513QY as well?
What is your BIOS version?
The reboot happen when the adapter is plugged on or unplugged?
Thank you.

Hello, thanks for the reply.

Yes it is G513QY M6NRK series
Bios is updated to the latest 313.
And reboot happens both when plugged in and unplugged.

[Blake1]

Hello razaghi,
The reboot only happen when you quite the game?
Any game or certain game?
When you reset the system, before installing any game, does the device reboot?
Is there any error message in MyASUS ?
Thank you.

[razaghi_aero]

Hi,
It mostly happened after any game when I closed the and sometimes during the game.
The device also would reboot before installing a game and just by using graphic engaged softwares like after effect and premiere.
MyAsus absolutely shows nothing, I tried checking the system by this app but nothing showed up.
The windows event viewer shows a critical error "Kernel 41" after each reboot.

Anyway, this issue is wide spread among the G513QY owners, I have been checking all the forums and people are complaining about the exact same issue.
with the recommendation of another owner I did a reset windows, and I removed everything and formatted the disk, a clean install of a windows 10, and driver update 21.8.2 has brought my machine to stability. And so far no more random reboots.
I just need to monitor it for the coming days.
I believe Asus already knows the issue since everyone is complaining about it has to come up with a driver tu fix all these bugs.
The silence of Asus and AMD is not acceptable and respectful regarding the customer rights.

Thanks for following up�