Just wanted to reply here to say I recently experienced exactly the same thing. At first my 'o' key stopped working intermittently, and about a week later the QWERTY... and ASDFGH... rows stopped working entirely, *except* if I pressed Q and A simultaneously, or W and S simultaneously, etc. At first I thought it was a software/driver problem, but I verified the same problem by setting the LED effects to make the keys glow when you press them and testing when not connected to the computer. The problem remained.
I still thought it must have been a software/firmware problem, since pressing Q and A simultaneously worked fine, so I thought maybe I could hard reset the on-board software/firmware by completely running the battery down, so I left the keyboard unplugged for about a week until the red low-battery light wouldn't even light up anymore. But after plugging it back in, the problem still remained.
I was still thinking that it was a software problem, but perhaps there was some on-board memory being retained by a coin-cell battery or something, so I followed some youtube instructions to find the screws to open the keyboard. After removing the appropriate keycaps and starting to unscrew the screws, I noticed the screws were very tight and the plastic keyboard frame was audibly releasing as if it was relieving some kind of pressure. Upon removing about half of the screws, I noticed the keyboard was starting to spin on my desk (i.e. the rubber corners were no longer making contact with the desk), and there was an obvious 'bulge' underneath. Finally after removing all of the screws the plastic frame easily came apart and I was able to lift up the circuitboard and see the metal container for the battery, which was already visibly bulging. Upon removing the metal container this was my battery:
I consider myself "lucky" that I accidentally discovered this, since who knows when it would explode? Personally I don't use the keyboard itself wirelessly, it's always plugged in, so I simply detached the battery from the circuitboard and put the keyboard back together. The keyboard works fine again (without the battery), except for two critical features:
1. The USB passthrough doesn't work. I usually use the USB passthrough to charge and use my ROG mouse when its battery is low, but the USB-A port on the back of the keyboard doesn't work anymore.
2. Macros are forgotten as soon as I power off the computer (since it also removes power to the keyboard). Clearly the the on-board battery was responsible for keeping macros/keyboard settings intact, but without the battery the keyboard resets to factory defaults whenever the USB power turns off.
I still thought it must have been a software/firmware problem, since pressing Q and A simultaneously worked fine, so I thought maybe I could hard reset the on-board software/firmware by completely running the battery down, so I left the keyboard unplugged for about a week until the red low-battery light wouldn't even light up anymore. But after plugging it back in, the problem still remained.
I was still thinking that it was a software problem, but perhaps there was some on-board memory being retained by a coin-cell battery or something, so I followed some youtube instructions to find the screws to open the keyboard. After removing the appropriate keycaps and starting to unscrew the screws, I noticed the screws were very tight and the plastic keyboard frame was audibly releasing as if it was relieving some kind of pressure. Upon removing about half of the screws, I noticed the keyboard was starting to spin on my desk (i.e. the rubber corners were no longer making contact with the desk), and there was an obvious 'bulge' underneath. Finally after removing all of the screws the plastic frame easily came apart and I was able to lift up the circuitboard and see the metal container for the battery, which was already visibly bulging. Upon removing the metal container this was my battery:
I consider myself "lucky" that I accidentally discovered this, since who knows when it would explode? Personally I don't use the keyboard itself wirelessly, it's always plugged in, so I simply detached the battery from the circuitboard and put the keyboard back together. The keyboard works fine again (without the battery), except for two critical features:
1. The USB passthrough doesn't work. I usually use the USB passthrough to charge and use my ROG mouse when its battery is low, but the USB-A port on the back of the keyboard doesn't work anymore.
2. Macros are forgotten as soon as I power off the computer (since it also removes power to the keyboard). Clearly the the on-board battery was responsible for keeping macros/keyboard settings intact, but without the battery the keyboard resets to factory defaults whenever the USB power turns off.
M1r077 wrote:
Hi dear Asus team,
I'm typing now with my keyboard and it's working almost ok, only few things are not working like for exemple le fn key and therefore I can't reset the keyboard or change color profile.
But I found the cause of my issue of keys that doesn't work and here is a picture of why :
As my warranty is already finnished ()since 3 months, I decided to open the keyboard and find out that the batterie has swollen a fair amount and this was pushing on the circuit board as it has bended the metalic enclosure.
So I removed the battery completely from the keyboard and connected back the side connector for the numpad and screw all back in.
I can see now the two lines that were previously not functional are working perfectly fine.
The only issue I have is the Fn is not working at all and also the dollar key , up to enter, doesn't work as well.
All the reste seems functional.
I would appreciate if possible that an engineer could contact me on my email to explain how I can fix this, I openned a ticket but the answer I get is allways the same, try to update Armoury crate , or go to see your dealer , which obviously will not work as my device is not under warranty anymore.
Thanks to have taken the time to read my post.
Best regards
Miro
Hi Starrain
After checking, yes, there is a clear bulge underneath the keyboard. Not sure it's so clear on the attached picture but it's there.
Unfortunately Asus Service Center in Thailand doesn't want to take care of this keyboard so I will just return it to the shop for refund (warranty provided by the shop). Not sure it will get any further examination.
What I can say is that I used my 2 keyboards in Wired mode. I used the wireless mode only from time to time.
After checking, yes, there is a clear bulge underneath the keyboard. Not sure it's so clear on the attached picture but it's there.
Unfortunately Asus Service Center in Thailand doesn't want to take care of this keyboard so I will just return it to the shop for refund (warranty provided by the shop). Not sure it will get any further examination.
What I can say is that I used my 2 keyboards in Wired mode. I used the wireless mode only from time to time.
