10-15-2022 06:17 PM
03-05-2023 03:24 PM
01-08-2023 09:01 AM
Hi dear Asus team,
I'm typing now with my keyboard and it's working almost ok, only few things are not working like for exemple le fn key and therefore I can't reset the keyboard or change color profile.
But I found the cause of my issue of keys that doesn't work and here is a picture of why :
As my warranty is already finnished ()since 3 months, I decided to open the keyboard and find out that the batterie has swollen a fair amount and this was pushing on the circuit board as it has bended the metalic enclosure.
So I removed the battery completely from the keyboard and connected back the side connector for the numpad and screw all back in.
I can see now the two lines that were previously not functional are working perfectly fine.
The only issue I have is the Fn is not working at all and also the dollar key , up to enter, doesn't work as well.
All the reste seems functional.
I would appreciate if possible that an engineer could contact me on my email to explain how I can fix this, I openned a ticket but the answer I get is allways the same, try to update Armoury crate , or go to see your dealer , which obviously will not work as my device is not under warranty anymore.
Thanks to have taken the time to read my post.
03-01-2023 01:06 AM
Just wanted to reply here to say I recently experienced exactly the same thing. At first my 'o' key stopped working intermittently,f.
05-08-2023 09:52 AM - edited 05-08-2023 10:04 AM
this is very true, my unit as well did not work and notice a bulge at the back of the keyboard. since its already out of warranty, I opened the keyboard and the battery is swollen, causing some kind of pressure to the keys that were malfunctioning.
i pulled out the battery and got the part number C11P707. good thing it is quite a common battery used by ASUS on their phones. already ordered one, hopefully, the keyboard will work as it used to be (wireless) when the part arrives. for now its working perfectly fine as a wired one.
05-08-2023 09:58 AM - edited 05-08-2023 10:00 AM
11-05-2022 12:51 AM
11-05-2022 04:20 AM
What I can say is that I used my 2 keyboards in Wired mode. I used the wireless mode only from time to time.
11-06-2022 06:35 PM
01-09-2023 12:43 AM