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RMA unaddressed

brantgurga
Level 7

‎11-03-2021 11:54 AM

I received back my graphics card today sent in under RMA USPCMA4470. The ASUS Service Repair Report is blank so there's no evidence anything was done except repackage it to be sent back. The issue is unresolved. DisplayPort output to Asus monitors using Asus motherboard remains a problem till Windows drivers load. All the hardware involved is Asus hardware, all of which is under warranty.
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cl-Adrian
Level 8

‎11-04-2021 10:22 AM

brantgurga wrote:
I received back my graphics card today sent in under RMA USPCMA4470. The ASUS Service Repair Report is blank so there's no evidence anything was done except repackage it to be sent back. The issue is unresolved. DisplayPort output to Asus monitors using Asus motherboard remains a problem till Windows drivers load. All the hardware involved is Asus hardware, all of which is under warranty.


I've checked on my end and it looks like your unit was replaced rather than repaired. If you need any help please contact me via email.
My email is cl-adrian@asus.com.:
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