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New RMA Motherboard will not power on randomly.

OgerGe
Level 7
My old motherboard did exactly the same thing as this replacement board Asus sent me but with 99% rate that it would not power on unless I flicked the power switch on the PSU off for about 5 seconds.

This new board that I received has done the same thing 7 times now since I got it. The Hero leds stay lit as well as the start button on the board but it will not turn on at all. I tried both the start button and the power button on the PC case.

With my original board I experienced so many critical hard crashes. This new board has been stable for the most part, though I have experienced a couple freezes while playing games that it has recovered from. Below is a list of critical power shell error's I experienced with the old board as well as errors with the new board are showing up. From 2/13/2023 is when I installed the new board. As you can see I there are 8 listed and and I have had this problem 7 times with this new board so far.

I would also like to note that the old board would make slight ticking/clicking sound whenever powering on and this new board also does the exact same thing.

My PC components are: AMD Ryzen 5950x, ROG Crosshair VIII Hero Wifi, G Skill F4-3600C17-16GTZR 4 sticks, Gigabyte RX 6700XT GPU, Samsung 980 Pro 1TB

I would also like to note that with the old board the crashes would be more frequent if I had multiple video or game windows opens.

Things I have tried on original board: New power supply Corsair RM 850x, Memtest pass 3 hours 35 minute test with no errors. 2 video cards 5700XT and a RX 590 Fatboy. Fresh windows install. All drives disconnected minus the boot drive. Even used the board with no front panel connection and the used start button to rule that out.

I am honestly so fed up with this Hero Wifi. Never in my life have I experience so many headaches.

My old system works and powers on perfectly fine Crosshair V Formula Z. Girlfriends old system does as well 2 lazy to get the specs. Also girlfriends new system powers on and off normally since day 1. And I built all the PC's listed above. Although both of her boards are Gigabyte.

I would also like to note that I had to pay return shipping for the RMA which is ridiculous considering the price tag on this mobo. Also Asus quoted me a 70 dollar return label they would provide which they stated would be cheaper. Not true.

This is what I get for procastrinating the problem. I should have just returned every single item and said you deal with it.


Critical 3/7/2023 12:48:24 AM Kernel-Power 41 (63)
Critical 3/6/2023 9:41:19 AM Kernel-Power 41 (63)
Critical 3/5/2023 9:11:25 AM Kernel-Power 41 (63)
Critical 2/14/2023 2:16:58 PM Kernel-Power 41 (63)
Critical 2/14/2023 8:02:12 AM Kernel-Power 41 (63)
Critical 2/14/2023 1:43:54 AM Kernel-Power 41 (63)
Critical 2/14/2023 1:07:25 AM Kernel-Power 41 (63)
Critical 2/13/2023 4:09:57 AM Kernel-Power 41 (63)





Critical 2/12/2023 2:55:20 AM Kernel-Power 41 (63)
Critical 2/12/2023 1:43:13 AM Kernel-Power 41 (63)
Critical 2/11/2023 4:09:10 PM Kernel-Power 41 (63)
Critical 2/9/2023 11:34:28 PM Kernel-Power 41 (63)
Critical 2/9/2023 8:38:13 PM Kernel-Power 41 (63)
Critical 2/9/2023 7:51:29 PM Kernel-Power 41 (63)
Critical 2/9/2023 5:14:06 PM Kernel-Power 41 (63)
Critical 2/8/2023 6:16:06 PM Kernel-Power 41 (63)
Critical 2/7/2023 1:23:53 AM Kernel-Power 41 (63)
Critical 2/4/2023 6:24:34 PM Kernel-Power 41 (63)
Critical 2/3/2023 5:24:22 AM Kernel-Power 41 (63)
Critical 2/3/2023 4:04:32 AM Kernel-Power 41 (63)
Critical 2/3/2023 3:16:22 AM Kernel-Power 41 (63)
Critical 2/3/2023 1:19:05 AM Kernel-Power 41 (63)
Critical 2/2/2023 8:57:07 PM Kernel-Power 41 (63)
Critical 2/2/2023 4:48:16 AM Kernel-Power 41 (63)
Critical 1/31/2023 3:44:54 PM Kernel-Power 41 (63)
Critical 1/30/2023 2:21:43 AM Kernel-Power 41 (63)
Critical 1/28/2023 3:34:55 AM Kernel-Power 41 (63)
Critical 1/22/2023 9:27:44 PM Kernel-Power 41 (63)
Critical 1/18/2023 6:46:21 PM Kernel-Power 41 (63)
Critical 1/17/2023 8:18:48 PM Kernel-Power 41 (63)
Critical 1/16/2023 5:19:45 PM Kernel-Power 41 (63)
Critical 1/15/2023 5:30:49 AM Kernel-Power 41 (63)
Critical 1/13/2023 10:41:35 PM Kernel-Power 41 (63)
Critical 1/13/2023 8:14:38 PM Kernel-Power 41 (63)
Critical 1/13/2023 2:23:09 PM Kernel-Power 41 (63)
Critical 1/10/2023 8:11:15 PM Kernel-Power 41 (63)
Critical 1/10/2023 1:28:24 PM Kernel-Power 41 (63)
Critical 1/6/2023 10:20:45 PM Kernel-Power 41 (63)
Critical 1/6/2023 10:11:53 PM Kernel-Power 41 (63)
Critical 1/6/2023 4:49:03 PM Kernel-Power 41 (63)
Critical 1/6/2023 12:19:44 PM Kernel-Power 41 (63)
Critical 1/6/2023 3:34:31 AM Kernel-Power 41 (63)
Critical 1/5/2023 5:41:14 PM Kernel-Power 41 (63)
Critical 1/3/2023 5:07:05 AM Kernel-Power 41 (63)
Critical 1/2/2023 11:55:37 PM Kernel-Power 41 (63)
Critical 1/1/2023 7:25:22 PM Kernel-Power 41 (63)
Critical 1/1/2023 5:57:17 PM Kernel-Power 41 (63)
Critical 12/30/2022 1:28:31 AM Kernel-Power 41 (63)
Critical 12/30/2022 1:13:01 AM Kernel-Power 41 (63)
Critical 12/30/2022 12:43:04 AM Kernel-Power 41 (63)
Critical 12/30/2022 12:19:59 AM Kernel-Power 41 (63)
Critical 12/29/2022 11:42:02 PM Kernel-Power 41 (63)
Critical 12/29/2022 6:33:59 PM Kernel-Power 41 (63)
Critical 12/29/2022 6:26:30 PM Kernel-Power 41 (63)
Critical 12/29/2022 6:03:18 PM Kernel-Power 41 (63)
Critical 12/29/2022 5:31:51 PM Kernel-Power 41 (63)
Critical 12/29/2022 5:05:26 PM Kernel-Power 41 (63)
Critical 12/29/2022 3:34:53 AM Kernel-Power 41 (63)
Critical 12/29/2022 3:28:31 AM Kernel-Power 41 (63)
Critical 12/29/2022 1:25:05 AM Kernel-Power 41 (63)
Critical 12/28/2022 11:42:56 PM Kernel-Power 41 (63)
Critical 12/28/2022 4:49:18 PM Kernel-Power 41 (63)
Critical 12/28/2022 5:05:43 AM Kernel-Power 41 (63)
Critical 12/28/2022 4:57:04 AM Kernel-Power 41 (63)
Critical 12/25/2022 7:13:35 PM Kernel-Power 41 (63)
Critical 12/25/2022 7:01:25 PM Kernel-Power 41 (63)
710 Views
3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent
Hello, OgerGe.

As I replied in another of your comment, please help confirm the following questions:
- Are you unable to start the motherboard after shutdown or sleep?
- What brands and models of PSU you have been cross-teat with an the problem still occurs?
- Please provide the serial number of your motherboard via PM

I will further assist you to confirm, thank you.
sharing complete hardware info & software config details will help us better understand the issue 🙂

Jiaszzz@ROG wrote:
Hello, OgerGe.

As I replied in another of your comment, please help confirm the following questions:
- Are you unable to start the motherboard after shutdown or sleep?
- What brands and models of PSU you have been cross-teat with an the problem still occurs?
- Please provide the serial number of your motherboard via PM

I will further assist you to confirm, thank you.


Hi. I replied to you via PM.

Yesterday the motherboard turned on normally and today just now it did not want to turn on again making this the 8th time.

Jiaszzz_ROG
Customer Service Agent

Hello, @OgerGe .

We apologize for keeping you waiting due to the new ROG Forum's launch progress.

I have forwarded you case to our relevent team, and will contact you further.
Please feel free to PM me if you continue to experience difficulties or have any other concerns.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂