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New Laptop ROG STRIX G513RM gives occasional WHEA 17 errors.

maximo58
Level 7
Hello, I've bought a laptop Asus Rog Strix G513RM from amazon spain and I get this Whea 17 "warnings" or
correctable errors, several of them per hour, always related to the PCI Express Root Port and this
errors so far never ended on crashes BSODs or hangups they only get logged on the WHEA section of HWiNFO64
or the windows Event Viewer.None the less is kind of worrying seeing this error on a new laptop.

This happens on a new Windows 11 install with the default drivers installed by Windows, and also the ones downloaded
from asus page or the newer ones downloaded from the respective AMD and Nvidia websites(for chipsets and Cpus-Gpus).
Also tried on windows 10 with the same results, so Iam not sure if currently there is a software side of things to fix the issue for now.

In my opinion this errors happen when the pcie changes "speed" from version 4.0 to 3.0 or the other modes, also very likely could be for
the power management in this changes.
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2 REPLIES 2

maximo58
Level 7
Also tried many games working perfectly excepts for cyberpunk 2077 who also gave the same whea 17 errors(whit a different PCI express root port)
maybe a few dozen times per hour, I was able to stop those errors by disabling the Nvidia Resizable BAR for that game following the
turorial from this article: https://wccftech.com/heres-how-you-can-enable-resizable-bar-support-in-any-game-via-nvidia-inspector...

after disabling the resizable bar the errors stopped, maybe there should be an option in bios for that?

this error never crashed the game or anything but they where there.

Falcon2_ROG
Customer Service Agent
maximo58 wrote:
Hello, I've bought a laptop Asus Rog Strix G513RM from amazon spain and I get this Whea 17 "warnings" or
correctable errors, several of them per hour, always related to the PCI Express Root Port and this
errors so far never ended on crashes BSODs or hangups they only get logged on the WHEA section of HWiNFO64
or the windows Event Viewer.None the less is kind of worrying seeing this error on a new laptop.

This happens on a new Windows 11 install with the default drivers installed by Windows, and also the ones downloaded
from asus page or the newer ones downloaded from the respective AMD and Nvidia websites(for chipsets and Cpus-Gpus).
Also tried on windows 10 with the same results, so Iam not sure if currently there is a software side of things to fix the issue for now.

In my opinion this errors happen when the pcie changes "speed" from version 4.0 to 3.0 or the other modes, also very likely could be for
the power management in this changes.


If you have a similar error on your Windows 10 system, I would recommend sending it in for repair.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.