09-03-2022 06:17 PM
09-05-2022 05:34 PM
nudicles wrote:
tl;dr Keyboard gets laggy or completely misses keystrokes. "Downgrading" the Fortemedia and rebooting is effective for a while, but inevitably the problem returns. Is it possible to pin a driver version in Windows 11?
---
Hey All, hoping someone smarter than me can give me some troubleshooting or fix tips.
I bought a 2022 Flow X13 (GV301RE) in June, and have basically observed this problem since I've had it.
I've linked a few videos of what happens with my keyboard. There are a few different ways in which it is failing.
Problems
Keyboard lag / eating keystrokes: As the videos below show, if I haven't typed for some time and start typing, it will take 1-3 seconds for keystrokes to show up on the screen. Often times the first 1-5 keystrokes are ignored completely.
Videos:
https://photos.app.goo.gl/9zjPLHMScxYUZC3t9
https://photos.app.goo.gl/Dba953JQF8zNDRug9
Repeating keys: Similarly if I haven't typed for some time and start typing, the computer seems to register repeating keystrokes (as if I'm holding down the key). This is most visible when I am watching a video, and I hit the space bar to pause; it repeatedly pauses/unpauses the video until I hit another key to stop the repeating.
I haven't been able to capture a video of this yet, will record one next time it happens.
Troubleshooting
Things I've tried so far:
- All drivers are up to date (via MyAsus), so is Windows Update.
- I've also tried a factory reset.
- Tried all the steps documented here (especially everything in the video): https://rog.asus.com/support/FAQ/1015071
- I don't use a bluetooth keyboard regularly, but perhaps worth noting that I've not observed this issue on an external keyboard yet.
- The one thing that seems to provide temporary relief is reinstalling an older version of the Fortemedia driver. At one point I noticed that the problem seemed to coincide with a Windows Update that upgraded my Fortemedia driver to v12.1.6003.59. However, if I install v12.1.6003.58 and reboot, this seems to solve the problem temporarily. I'm suspicious that Windows update keeps updating Fortemedia automatically and silently in the background which is causing the issue to reoccur, but I haven't been able to confirm this. It's also strange because this driver should have nothing to do with the keyboard, as I understand.
Anyone have any troubleshooting steps I can try to further narrow down the issue? Alternatively, is there any way to confirm that the Fortemedia driver is or is not auto upgrading in the background (and perhaps a way to stop that from happening)?
Any tips welcome, thanks!
11-09-2022 01:54 PM
nudicles wrote:
tl;dr Keyboard gets laggy or completely misses keystrokes. "Downgrading" the Fortemedia and rebooting is effective for a while, but inevitably the problem returns. Is it possible to pin a driver version in Windows 11?
---
Hey All, hoping someone smarter than me can give me some troubleshooting or fix tips.
I bought a 2022 Flow X13 (GV301RE) in June, and have basically observed this problem since I've had it.
I've linked a few videos of what happens with my keyboard. There are a few different ways in which it is failing.
Problems
Keyboard lag / eating keystrokes: As the videos below show, if I haven't typed for some time and start typing, it will take 1-3 seconds for keystrokes to show up on the screen. Often times the first 1-5 keystrokes are ignored completely.
Videos:
https://photos.app.goo.gl/9zjPLHMScxYUZC3t9
https://photos.app.goo.gl/Dba953JQF8zNDRug9
Repeating keys: Similarly if I haven't typed for some time and start typing, the computer seems to register repeating keystrokes (as if I'm holding down the key). This is most visible when I am watching a video, and I hit the space bar to pause; it repeatedly pauses/unpauses the video until I hit another key to stop the repeating.
I haven't been able to capture a video of this yet, will record one next time it happens.
Troubleshooting
Things I've tried so far:
- All drivers are up to date (via MyAsus), so is Windows Update.
- I've also tried a factory reset.
- Tried all the steps documented here (especially everything in the video): https://rog.asus.com/support/FAQ/1015071
- I don't use a bluetooth keyboard regularly, but perhaps worth noting that I've not observed this issue on an external keyboard yet.
- The one thing that seems to provide temporary relief is reinstalling an older version of the Fortemedia driver. At one point I noticed that the problem seemed to coincide with a Windows Update that upgraded my Fortemedia driver to v12.1.6003.59. However, if I install v12.1.6003.58 and reboot, this seems to solve the problem temporarily. I'm suspicious that Windows update keeps updating Fortemedia automatically and silently in the background which is causing the issue to reoccur, but I haven't been able to confirm this. It's also strange because this driver should have nothing to do with the keyboard, as I understand.
Anyone have any troubleshooting steps I can try to further narrow down the issue? Alternatively, is there any way to confirm that the Fortemedia driver is or is not auto upgrading in the background (and perhaps a way to stop that from happening)?
Any tips welcome, thanks!
11-09-2022 06:49 PM
GieWu wrote:
Hi, did you repair your laptop?
I have same problem. Now I waiting for support answear.
11-21-2022 12:20 PM
11-23-2022 02:21 AM
11-30-2022 02:47 AM
04-05-2023 03:25 PM
I have the exact same issue. Have you managed to fix it?
04-10-2023 01:09 AM
No. Asus just ignores us. The tell me that it is 3rd party software. It seems that the only software I allowed to install is asus apps.
04-10-2023 02:42 AM
I tried a hard reset and it's working fine now.