cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with Strix B550-I and an m2 with an existing heat sink

wntrholm
Level 7
Hi guys,

my MB wont detect my NVME m2 after a new build. I have a AORUS Gen4 7000 2tb which has its own heatsink. Ive tried pushing it in as far as I could but if I tried any harder im going to break something.

Ive notice the MB has a little rubber stopper which seems to get in the way as the heatsink is on both sides of the m2. Is this rubber stopper removable and would it fix the issue?

I cant install the m2 on the second rear slot as it also wont fit with the existing heatsink on the SSD. Photos are below.

https://i.ibb.co/qMkZGKr/IMG-3894.jpg
https://i.ibb.co/B384ctb/29-C4-F64-C-411-F-4-EE1-8-B09-9-B2535-E3-E784.jpg
https://i.ibb.co/xG0zCjD/IMG-3879.jpg

Any help would be appreciated.
2,497 Views
3 REPLIES 3

STARRAIN_ROG
Customer Service Agent
Hi wntrholm,

In order to make sure compatibility, we suggest use the devices in our qvl list.
https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-i-gaming-model/helpdesk_qvl_device
Thank you.

STARRAIN@ROG wrote:
Hi wntrholm,

In order to make sure compatibility, we suggest use the devices in our qvl list.
https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-i-gaming-model/helpdesk_qvl_device
Thank you.


Thanks, so if the drive is not on that list its not supported and not going to work at all?

Unfortunately I have the GP-AG70S2TB, which is not on the list.

STARRAIN_ROG
Customer Service Agent
Hi wntrholm,

The components for pc are variety and they have own design.
If the device is not in our qvl list, it may encounter hardware or software compatible issues.
Therefore, we suggest use the device in our qvl list.
Thank you.