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Is this normal Armoury Crate activity?

Jimbo93
Level 12
Hi,

the video shows cpu activity that is caused by Armoury Crate. The question is whether it is normal or perhaps the sign of an issue/bug. My system specs are all in my forum profile. To phrase the question another way, on a system that Asus software techs run does it show the same thing or not with Armoury Crate installed and running properly.

LINK TO VIDEO:

Thanks in advance.
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16 REPLIES 16

Jimbo93
Level 12
I don't know why the video doesn't show in the post above, but the link is good.

A little additional info and comment. The cpu activity is wmi activity, this kind of activity I have never seen before with other software and I have been using and troubleshooting windows pc for a long time.

I am trying to help provide feedback so the product can be improved.

STARRAIN_ROG
Customer Service Agent
Hi Jimbo93,
I'm afraid I have some questions about the video.
Do you mean wmiPrvSE.exe is high CPU usage or the CPU usage of wmiPrvSE.exe keep changing so you think it is a sign of an issue?
If you uninstall Armoury Crate, this CPU activity will disappear, so you think it is caused by Armoury Crate?
If yes, may I have a video about Armoury Crate uninstalled?
Did you put Armoury Crate just in background or did you adjust any settings in Armoury Crate when record the video?
Thank you.

STARRAIN@ROG wrote:
Hi Jimbo93,
I'm afraid I have some questions about the video.
Do you mean wmiPrvSE.exe is high CPU usage or the CPU usage of wmiPrvSE.exe keep changing so you think it is a sign of an issue?
If you uninstall Armoury Crate, this CPU activity will disappear, so you think it is caused by Armoury Crate?
If yes, may I have a video about Armoury Crate uninstalled?
Did you put Armoury Crate just in background or did you adjust any settings in Armoury Crate when record the video?
Thank you.


I am happy to respond to your questions STARRAIN. The wmiPrvSE.exe cpu usage does seem out of the ordinary. I can easily disable Armoury Crate services and programs and run that video. I prefer not to uninstall it again because other than this symptom its working reasonably well for like 24 hours. I would really like to let it settle and watch for other problems for a few days at this point.

This cpu activity/ wmi activity has been connected to Armoury Crate since the first time I installed it, Since then I have reinstalled windows and I documented that in a post some weeks back. The only way to stop the wmi activity from being what I consider excessive is to restart windows management instrumentation service, but other programs like windows defender don't like that so not really an option. In conjunction with this cpu activity is a ton of errors in the WMI activity log. My theory is that there is some kind of issue with the Armoury Crate motherboard device software on this system. But maybe it is normal, that is the question.

I continue to look for answers about Armoury Crate instability. Here is a snapshot of my system reliability below, today is good so far, all the errors are from yesterday and earlier. Logging out and back into windows, or rebooting the pc, often results in crashing Armoury Crate service especially ArmourySocketServer.exe. But today it is better. I shared some change I made yesterday having to do with windows prefetch setting. Prefetch Off seems better for Armoury Crate. The crashing of the ArmourySocketServer.exe seems to throw the AC RGB devices out of whack. and things get progressively worse. So now if it crashes I reset the AC app, I have posted elsewhere about that. But I need to see how it goes for a few days since the change to prefetch. Maybe I won't need to reset it again.

When I took the video above, the AC app was closed, shutdown, but all the startups were enabled as you can see in the list of running processes. If the AC app had been opened the video would not be that much different, maybe 1 percent more cpu usage, wmi process the same. I will post the video with no AC processes enabled in the next couple of hours. Thank you for taking the time STARRAIN. 🙂

Here is that video. You can see the system settings that disable Armoury Crate in the video and almost 0 cpu activity for WMI.

STARRAIN_ROG
Customer Service Agent
Hi Jimbo93,
Thank you for your reply.
Did Armoury Crate close itself when ArmourySocketServer.exe stop working?
Is your bios version 1203?
Is it the same behavior on wmiPrvSE.exe cpu usage and the system reliability with bios all default settings?
Are the items in update center of Armoury Crate all up to date and the Armoury Crate version 4.2.12.0?

Is the steps below the way to reset the AC app?
Go to Windows Settings->Apps->Armoury Crate ->Advanced Options.
Terminate (should shut down ArmourySocketServer.exe.)
Repair
Reset
Logoff
Reboot
Login and allow a few minutes for startups to settle. Test Armoury Crate now.

May I have the following information?
- the serial number of the motherboard and graphics card via PM
- the brand and the model name of your PSU
- the OS version and OS build such as 21H2 19044.1387
Thank you so much.

Did Armoury Crate close itself when ArmourySocketServer.exe stop working?
A: ArmourySocketServer.exe crashes when logging into windows. It also restarts itself, but some of the other processes like ArmouryWebBrowserEdge and asus_framework.exe do not restart normally. So the app itself is not even open yet.

Is your bios version 1203?
A: bios version is 0820

Is it the same behavior on wmiPrvSE.exe cpu usage and the system reliability with bios all default settings?
A. Yes

Are the items in update center of Armoury Crate all up to date and the Armoury Crate version 4.2.12.0?
A. Here is the version information reported by Armoury Crate
Item Version
---- -------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.12
ASUS AIOFan HAL 1.1.40.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.6.0
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL 1.2.0.21
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0


Is the steps below the way to reset the AC app?
Go to Windows Settings->Apps->Armoury Crate ->Advanced Options.
Terminate (should shut down ArmourySocketServer.exe.)
Repair
Reset
Logoff
Reboot
Login and allow a few minutes for startups to settle. Test Armoury Crate now.

Yeah, but I am still seeing that it is not always a repeatable fix or repeatable behavior. The reason for me to reset is to fix the crashing of ArmourySocketServer.exe when logging into windows or rebooting and I still can't identify a repeatable way to achieve. For another example I woke the computer from sleep state this morning and the service crashed when I logged in. Been struggling to reset it and eliminate the crash for the last hour.

May I have the following information?
- the serial number of the motherboard and graphics card via PM
Ok, will send.

- the brand and the model name of your PSU
I do not have that info (back of PS says TUF GAMING), but I will try to get it from the builder, ABS, and add it here later today.

- the OS version and OS build such as 21H2 19044.1387
A: 21H2 19044.1387

Last piece of information: the psu is asus tuf gaming bronze 650W

I have updated the bios now to 1203.

I reinstalled GPU Tweak II

I reinstalled Armoury Crate

I installed the updated version of AI Suite 3

The updated bios and reinstallation of software hasn't changed anything in terms of system performance or stability that is obvious to me.

Also I have decided to more or less let Armoury Crate try to debug iteself at this point. So if there are crashes or if a device stops syncing after waking up. (the keyboard usually), I might change the sync settings but I am not going to keep resetting the app in hopes of fixing something. I still would like to know the answer to the question I started this thread with.