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Is my Ethernet (I225V) dead? ROG STRIX B550-F GAMING

pfaeffchen
Level 7
Hello Guys,

yesterday my PC switch off during gaming and for a couple of minutes I wasnt able to restart it.
Somehow it worked again but since then I do not have a working Ethernet Port anymore. In the device manager I see:

95780

In the BIOS the Ethernet device ist active.
I am not able to install a driver
The led on the ethernet port is not flashing/on
Even a reset of windows did not help.

Regarding the ASUS hotline I need to send in the device which means I have to diassamble my PC. So before I do this, I want to be sure there is no software issue. I have read a bunch of posts and websites but was not able to find a solution.

Any ideas?

Thank you!
Pfaeffchen
574 Views
1 REPLY 1

STARRAIN_ROG
Customer Service Agent
Hi pfaeffchen,
Please check if bios settings are all default(no OC).
However, if the version and settings are not changed within the period, probably it is hardware related issue.
Thank you.