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How do you get the PSU to show up in Aura Sync?

terrorantula
Level 7

‎03-02-2023 12:32 PM

I just noticed my PSU hasn't had RGB since I got it, I thought it was cause I run it in stealth but it's not showing up in Aura Sync but everything else is. It's the*ROG-LOKI-1000P-SFX-L that says it supports RGB on the box..... I've had endless issues with this X570-I motherboard since I bought it so I wouldn't be surprised if it's faulty. However because everything else is showing up there I'm going to guess it's either a BIOS setting that is off or a bug? Â*

There is no RGB at startup from it either and turning the BIOS to Aura All doesn't even enable it, but everything else is lighting up.Â*
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6 REPLIES 6

Nate152
Moderator

‎03-02-2023 04:51 PM

Hello terrorantula,

Have you connected the ARGB cable to your psu and to an ARGB header on your motherboard?

Pic - 97562

Make sure it is connected to the ARGB Gen 2 header, NOT the RGB header.

pic - 97563
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
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terrorantula
Level 7
In response to Nate152

‎03-02-2023 05:13 PM

It didn't come with one in the box, but it didn't come with a manual explaining anything either so I just assumed it would work through the power connector or something.Â*
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Nate152
Moderator

‎03-02-2023 05:24 PM

Double check all the cables in the box, there should be an ARGB cable.

pic - 97564
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
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terrorantula
Level 7
In response to Nate152

‎03-03-2023 02:56 AM

No there is no cable in there so I don't know what happened to it, however there is no manual either which is odd. Is there meant to be a manual? Are the boxes meant to be sealed? Cause my motherboard didn't come sealed so I didn't care the Power supply wasn't either.Â*
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Nate152
Moderator

‎03-03-2023 04:16 AM

ASUS usually puts a seal on their boxes.

According to the package contents you should have a manual too, contact the store you bought it from and see if they can help you.

If they can't help you, call the ASUS U.K. phone number and tell them the situation.

ASUS U.K. phone number - 44 1442 202700

Let me know how you make out.
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
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Jiaszzz_ROG
Customer Service Agent

‎03-06-2023 05:33 AM

Hello, terrorantula.

The following wiring and user manual are expected to be included with the ROG Loki SFX-L 1000W Platinum, according to the official website.
>>https://rog.asus.com/power-supply-units/rog-loki/rog-loki-1000p-sfx-l-gaming-model/spec/
97614
Please check with your dealer first to see if you are missing any necessary parts.

Thank you.
As the local holiday is ongoing, there may be further delays in responses.
We appreciate your patience in advance.
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