ahfoo wrote:
Mate, would be good if you share your problems here to look for other alternative solution to your issue. Festive season coming , keep cool.
My 6GHz band kept dropping out. A warm reboot restored it. The "Scan" button on the Wifi Site Survey page was non-functional, a minor thing but remember this is their flagship model. At this price everything should work.
There are no terms to express how bad the support has been. They assign a case number but the responding person (keeps changing) does not bother to read the history of the case and asks the same questions as the previously responding person. This repeats and repeats and repeats with no progress towards a resolution. Overall the responses have been canned, uninformed and unprofessional. Links to unrelated FAQs are common. They simply know little and care less. I truly question their ability to read. They are beyond frustrating. Then they blacklisted my email, as if to say "We're done with you".
I have a house full of Asus products, 5 monitors, 2 Notebooks, 1 desktop and this was to be my 3rd router/AP. This is just the current tally, there has been much more over the years. I was actually quite the Asus fanboy. This is my first encounter with their support and have my eyes been opened! One never knows the quality of a company until something goes wrong.
It's all moot now. I am no longer trying to resolve that routers issues. I hope readers will take notice of my problems when considering purchase of an Asus product.
