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GX701GX “W” key sticking, but non physically - help!

BulletGenius
Level 7
I have a GX701GX and after playing Warzone for a couple months the W key continues to be pressed when I release it. I’m wondering if it would be a key repair issue. If so any instruction on how I can repair it or how to test if that is my problem? Any and all comments are greatly appreciated. Thank you
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3 REPLIES 3

Valour59
Level 7
The physical key will need to be fixed, but as a temporary solution, go to Settings ➜ Ease of Access ➜ Keyboard (scroll all the way down) and turn on Filter Keys.

This will prevent the holding down of a key to continue register many repeated keystrokes.

Thank you for the info, do you know where I could get the parts to fix or instructions? The key feels normal so the double hinge is working. How would I fix the part below it?
Thanks

Blake1
Level 10
Hi there,
If you would like to check and repair the hardware, please kindly send the device to our service center.
Thank you.