Hello All,
I am new to forum but I have been using Asus products for really long time, especially Asus ROG. I own a rog laptop, additionality, I have motherboard and graphics card from Asus.
Bad news, my gtx980 ti matrix has stopped working. I am sure of it that, there is a technical issue. I bought it a while ago when I visited Poland ( I am from non-EU and I could get 'tax free' etc) it was a good deal.
My problem is, asus website says I have 'Global Warranty' but I dont understand why, in order to use warranty, I have to return the graphic card to the vendor which I bought it from.
In my case, it is IMPOSSIBLE. I am not living in Poland and I can not return it there.
Recently, I had problem with my CPU and intel arranged Courier from my country to Netherlands and replaced the faulty product. It took total of 3 days for me to start and finish the process and receive new product.
I am giving this example because I can not understand how the warranty works for Asus. Since, I have the confirmation even from their side that my product is under global warranty, why it can only be sent to the warranty by the vendor???
I believe here are very experienced people who may tell me what to do. Doesnt matter whatever part of the world I am ready to send my product for inspection and possible repair.
Thanks in advance.