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GM501 Battery not charging (after complete discharge)

CtrlFreak
Level 7
I have a ASUS ROG Zephyrus M GM501.
My battery only shows 3% and doesn't charge. This occurred after I forgot my System on and it ran out of battery.
I tried to disconnect everything and holding the powerbutton for 40s; uninstalling and reinstalling the windows battery driver, resetting the bios. unplugging the battery ....
it's also not the first time this happens. I had this bevor and in order to be able to update my bios I then have bought a new battery. this is around 5 Months ago. so the Battery I currently have is quite new and I was able to have the computer running on battery for several hours.
Is there a way to 'reset' the battery it self?
Any other suggestions?
I hope somebody can help me here;
Thanks in advance
Greetings
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3 REPLIES 3

Falcon2_ROG
Customer Service Agent
CtrlFreak wrote:
I have a ASUS ROG Zephyrus M GM501.
My battery only shows 3% and doesn't charge. This occurred after I forgot my System on and it ran out of battery.
I tried to disconnect everything and holding the powerbutton for 40s; uninstalling and reinstalling the windows battery driver, resetting the bios. unplugging the battery ....
it's also not the first time this happens. I had this bevor and in order to be able to update my bios I then have bought a new battery. this is around 5 Months ago. so the Battery I currently have is quite new and I was able to have the computer running on battery for several hours.
Is there a way to 'reset' the battery it self?
Any other suggestions?
I hope somebody can help me here;
Thanks in advance
Greetings

Please try the following FAQ for troubleshooting.
https://www.asus.com/support/FAQ/1012793/
If the battery still does not charge properly, I would suggest you bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.

Hello guys having same exact issue. Also did everything above mentioned. I this fix? If so, how? Can you help me? God bless!

arcz
Level 7

Hello guys having same exact issue. Also did everything above mentioned. I this fix? If so, how? Can you help me? God bless!