thing I’m going through a very similar situation as someone else in this section only with a laptop. On July 31st I sent in my lapto to ASUS it eventually arrived August 7th(actually August 6th because I tracked the fedex package and thats when they said it arrived). So throughout this whole process I’ve been watching my RMA status like a hawk, for a whole week the status didn’t change, repairs weren’t made because the parts were not yet there and had to be ordered so they could not proceed with repairs. Now I have no problem with this it’s understandable, so I waited the 4 business days, contacted support and asked if they could give me a notice for when the parts arrived, and they did eventually. On August 16th.. part has arrived and we expect your repairs to be finished in the next 4 business days.. finally a light at the end of the tunnel so I wait *and wait for August 21st.. look at he repair status and nothing has changed (actually my RMA wasn’t even accessible it wouldn’t let me look) so I contacted support and asked what was going on and how soon they would expect my Laptop to be repaired.. he replied back that they had JUST received the parts and were resuming repairs and they DONT have an estimated complete time. So like 4-5 business days prior they emailed me saying hey had all he parts that was the excuse before now it’s their excuse again? Now I’m starting to get aggravated because I really need this laptop, I’m going to college and I need this laptop for a lot of courses I’m taking *and I was hoping to get it back by this week atleast.. but after reading other customers experience I have no hope, but I do pray I can manage my coursework without my laptop. Also how do you guys not have these newer model motherboards and keyboards in stock? This laptop is only a year old and is one of your newest models.. it seems like you’d keep your newer boards in stock especially after knowing about how much these models overheat..
