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G531GT file copy from phone problem

sackhatri
Level 7
I am facing a strange problem. When the power supply cable is connected, I am unable to copy medium to large files(say 50MB and above) from my android phone to the laptop through usb cable. Only small files get copied. I get attached error where it gives file copy error due to device disconnected. But when I remove laptop's power cable, the files get copied seamlessly. Why is this happening and how to resolve it?
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1 REPLY 1

Falcon2_ROG
Customer Service Agent
sackhatri wrote:
I am facing a strange problem. When the power supply cable is connected, I am unable to copy medium to large files(say 50MB and above) from my android phone to the laptop through usb cable. Only small files get copied. I get attached error where it gives file copy error due to device disconnected. But when I remove laptop's power cable, the files get copied seamlessly. Why is this happening and how to resolve it?


Have you changed other cables to test? Does the situation improve if you reboot the laptop?