2 days ago i used ccleaner to update my drivers on my laptop and the sound stopped working. it says no audio device is installed. i tried everything i could find online to fix this problem but nothing worked. so lastnight i finally decided to wipe my laptop and reinstall windows 11. and no i have the exact same problem. i know its not a hardware issue bc when i start my laptop and the asus logo appears it makes a sound. but when windows load it doesnt make any sound. i am fed up with this problem and would love some help.
the laptop is a asus rog strix g512lw gaming laptop running windows 11
does anyone have any idea on why i cant get my laptop to play sound? i tried everything i can find online. nothing works. now i know ccleaner was the program that messed up the sound and the reason i know it was ccleaner was bc it did the same thing to my desktop. luckily i had the original cd for my sound card and reinstalled the drivers from that and it worked fine. but with my laptop i cant find out what i need to do.