g512lw running windows 11 no audio device installed on laptop. please help - solved

[angelusnhc]

2 days ago i used ccleaner to update my drivers on my laptop and the sound stopped working. it says no audio device is installed. i tried everything i could find online to fix this problem but nothing worked. so lastnight i finally decided to wipe my laptop and reinstall windows 11. and no i have the exact same problem. i know its not a hardware issue bc when i start my laptop and the asus logo appears it makes a sound. but when windows load it doesnt make any sound. i am fed up with this problem and would love some help.

the laptop is a asus rog strix g512lw gaming laptop running windows 11

[Blake1]

Hi there,
Can you share the error message or notification you see?
Is the audio device listed in the device manager?
Thank you.

[angelusnhc]

the device is listed in device manager. but i have no input or output devices listed. in device manager i have one yellow triangle listed. its for intel (r) smart sound technology (intel(r) sst) oed

[Blake1]

Hi there,
Please kindly click on that yellow triangle and find out the error code.
You can reinstall the driver from our support website
https://rog.asus.com/laptops/rog-strix/rog-strix-g15-series/helpdesk_download
Thank you.

[angelusnhc]

This device cannot start. (Code 10)

The driver was not loaded because it failed its initialization call.



Device settings for INTELAUDIO\DSP_CTLR_DEV_06C8&VEN_8086&DEV_0222&SUBSYS_1F211043&REV_0000\4&a98a443&0&0800 were migrated from previous OS installation.

Last Device Instance Id: INTELAUDIO\DSP_CTLR_DEV_06C8&VEN_8086&DEV_0222&SUBSYS_1F211043&REV_0000\4&a98a443&0&0800
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0x0
Present: true

[angelusnhc]

i did download the audio drivers and it didnt work. still no device found

[Blake1]

Hi there,
are you able to uninstall the device, and then reboot the laptop,
then update the driver by Windows update ?
Thank you.

[angelusnhc]

ive done that many times already and each time it wont play any sound.

[angelusnhc]

i still cant get the sound to work. ive been trying everything possible from any info i can find online.

[angelusnhc]

does anyone have any idea on why i cant get my laptop to play sound? i tried everything i can find online. nothing works. now i know ccleaner was the program that messed up the sound and the reason i know it was ccleaner was bc it did the same thing to my desktop. luckily i had the original cd for my sound card and reinstalled the drivers from that and it worked fine. but with my laptop i cant find out what i need to do.