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g512 strix laptop no sound after windows 11 update

angelusnhc
Level 7
asus rog g512 strix laptop

i did an update about a week ago and the sound stopped working. ive tried everything possible i found online to fix this issue and nothing works. i just cant get sound to play period. but when i restart the laptop it plays the logo sound but once in windows no sound at all. please help.
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10 REPLIES 10

Alvez_ROG
Customer Service Agent
Hello
It sounds windows may mess the driver by windows update , please use complete uninstall tool to remove
driver. And reinstall official driver again. If problem is still there , please recovery whole system. Thank you.