g512 strix laptop no sound after windows 11 update

[angelusnhc]

asus rog g512 strix laptop

i did an update about a week ago and the sound stopped working. ive tried everything possible i found online to fix this issue and nothing works. i just cant get sound to play period. but when i restart the laptop it plays the logo sound but once in windows no sound at all. please help.

[world]

Can you post a screenshot of the devices in your sound settings within control panel? Just the playback tab is enough for now

[angelusnhc]

[Nate152]

Hi angelusnhc

What I'd try is disabling Speakers and see if this gives you sound.

If this doesn't give you sound...

Re-eneable Speakers as the default device and disable Headphones.

Does trying this give you sound?

[angelusnhc]

that didnt work. still no sound.

[angelusnhc]

this happened after i upgraded to a beta build for the windows insider program.

[Nate152]

All right,

Something easy to try is a system restore to when your laptop had sound.

[angelusnhc]

i got a message from another user and it fixed my problem. thankyou all for the help




Hi,

1 - You have an ASUS ROG SS3 notebook Gen2, so :

You need Realtek Audio Drivers (UAD - ASUS ROG SS3 NB Gen2) from the first post of this thread : [DRIVERS] Realtek Audio (NB | Intel 2xx/3xx/4xx/5xx/6xx/7xx & AMD Ryzen Mobile).

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

2 - Update your Intel SST Audio Drivers (you need the 4xx one) : [DRIVERS] Intel SST Audio (4xx/5xx/6xx/7xx).

[MoKiChU]

angelusnhc wrote:
i got a message from another user and it fixed my problem. thankyou all for the help

Hi,

You're welcome, I sent you a PM instead of posting directly in the thread because I didn't want to disturb/encroach the work of the ASUS Support staff team (given that the thread is in the ROG Care category). Glad to hear that everything is working for you again.

[Dzhizus]

I have the same thing. The sound works fine on the speaker, but as soon as I turn it off, it's gone. I don't know what this has to do with it.