cancel
Showing results for 
Search instead for 
Did you mean: 

Fed up with the ROG STRIX Z590-E GAMING WIFI audio problems and no communication.

Nuckels
Level 8
Dear Asus

I'll get straight to it, the Z590 asus motherboard line up has consistant issues with it's audio drivers. There is a delay on waking up, there is a chance for random static to blast my ear drums and it's been 3 months since I reported it via a ticket. https://youtu.be/kiMFy8PxMqA?t=123 Like this video I just linked (which isn't made by me) the audio will randomly break when waking up killing my eardrums.

I've sent multiple emails to ASUS that were forwarded to HQ eventually acknowledging these problems and being promised new drivers on the 13th of July, it's now been two months and nothing so far and I'd say this is quite a big problem? When can I expect new drivers to resolve these issues?

Kind regards.
31,919 Views
148 REPLIES 148

Maybe my JBL soundbar is bugged... I did exactly that. When I hear it, it still skips. I tried to record the issue, but on my recording, I dont hear the skipping... 🙂

STARRAIN_ROG
Customer Service Agent
Hi Nathan_Drake,
Could you please help to create a new thread for the discussion about ROG STRIX Z690-E GAMING WIFI board?
Thank you.

Zardoc
Level 10
Hi,

I can say that this is still an issue with the sound.

Check the files. Just click on the sound bar volume and you can hear the scratch every time you touch, close, touche close, once the sound is started it usually stops crackling. I did hear it on a YouTube video, but just once so not sure.

Zardoc wrote:
Hi,

I can say that this is still an issue with the sound.

Check the files. Just click on the sound bar volume and you can hear the scratch every time you touch, close, touche close, once the sound is started it usually stops crackling. I did hear it on a YouTube video, but just once so not sure.


Hi,
I will share a thought about windows audio not sure if you have considered it. If you are sure the audio drivers are all correct and other devices in device manager are looking good. Then consider that other software on the system is causing an issue. Many kinds of malfunction/conflict that cause high latency can cause audio defects. In other words if you check your system latency with latency monitor and it is saying your system has high latency then it is not necessarily due to audio driver problem. https://www.resplendence.com/main

Suggested steps Configure your system for a clean boot but still loading audio services/startups and other hardware related. Still have the issue? Then proceed to reinstall other motherboard/chipset drivers. While troubleshooting do not over clock cpu or mem. Perform other windows troubleshooting. It may have nothing to do with audio drivers is the point. Network and network wifi can be one source of high latency. Problems with hard drive too. Power plan selection as well. In fact I think you should troubleshoot power plans from control panel troubleshooters. And then set it for high performance.

Jimbo93 wrote:
Hi,
I will share a thought about windows audio not sure if you have considered it. If you are sure the audio drivers are all correct and other devices in device manager are looking good. Then consider that other software on the system is causing an issue. Many kinds of malfunction/conflict that cause high latency can cause audio defects. In other words if you check your system latency with latency monitor and it is saying your system has high latency then it is not necessarily due to audio driver problem. https://www.resplendence.com/main

Suggested steps Configure your system for a clean boot but still loading audio services/startups and other hardware related. Still have the issue? Then proceed to reinstall other motherboard/chipset drivers. While troubleshooting do not over clock cpu or mem. Perform other windows troubleshooting. It may have nothing to do with audio drivers is the point. Network and network wifi can be one source of high latency. Problems with hard drive too. Power plan selection as well. In fact I think you should troubleshoot power plans from control panel troubleshooters. And then set it for high performance.


Heres another tool I use to diagnose issues. Process Monitor by sysinternals. Set it for fast update under view menu. See if any processes are misbehaving and perhaps causing high latency. https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

Jimbo93 wrote:
Hi,
I will share a thought about windows audio not sure if you have considered it. If you are sure the audio drivers are all correct and other devices in device manager are looking good. Then consider that other software on the system is causing an issue. Many kinds of malfunction/conflict that cause high latency can cause audio defects. In other words if you check your system latency with latency monitor and it is saying your system has high latency then it is not necessarily due to audio driver problem. https://www.resplendence.com/main

Suggested steps Configure your system for a clean boot but still loading audio services/startups and other hardware related. Still have the issue? Then proceed to reinstall other motherboard/chipset drivers. While troubleshooting do not over clock cpu or mem. Perform other windows troubleshooting. It may have nothing to do with audio drivers is the point. Network and network wifi can be one source of high latency. Problems with hard drive too. Power plan selection as well. In fact I think you should troubleshoot power plans from control panel troubleshooters. And then set it for high performance.


I have done fresh reinstalls, every combination of chipset and audio drivers you can imagine, it's in no way something we can fix.

Nuckels wrote:
I have done fresh reinstalls, every combination of chipset and audio drivers you can imagine, it's in no way something we can fix.


Even if it is not fixable the latency information would shed some light and provide another way to show the issue.

Jimbo93 wrote:
Even if it is not fixable the latency information would shed some light and provide another way to show the issue.


For me the latency is gone when I use the Stereo Mix workaround.
It is not a DPC latency issue.
I also had several fresh Windows installs with various drivers and even without them. No change. No DPC latency issues.

Zardoc
Level 10
Hi Jimbo,

No issues at all. Never had a board with that issue and I have built a few hundred of those.

Zardoc wrote:
Hi Jimbo,

No issues at all. Never had a board with that issue and I have built a few hundred of those.


So you have taken a measurement using latency monitor or you do not think it will be helpful. Not sure we are on the same subject here. But it sounds like I should just butt out.