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Fed up with the ROG STRIX Z590-E GAMING WIFI audio problems and no communication.

Nuckels
Level 8
Dear Asus

I'll get straight to it, the Z590 asus motherboard line up has consistant issues with it's audio drivers. There is a delay on waking up, there is a chance for random static to blast my ear drums and it's been 3 months since I reported it via a ticket. https://youtu.be/kiMFy8PxMqA?t=123 Like this video I just linked (which isn't made by me) the audio will randomly break when waking up killing my eardrums.

I've sent multiple emails to ASUS that were forwarded to HQ eventually acknowledging these problems and being promised new drivers on the 13th of July, it's now been two months and nothing so far and I'd say this is quite a big problem? When can I expect new drivers to resolve these issues?

Kind regards.
334 Views
148 REPLIES 148

Jane_Doe
Level 7
Yes that first one is good one. Is there maybe new version of microsoft driver? This one seams old, but works 🙂

Jane Doe wrote:
Yes that first one is good one. Is there maybe new version of microsoft driver? This one seams old, but works 🙂


On some older hardware of mine I have seen similar issues, where microsoft installation driver works and manufacturers drivers have a problem. What it suggests to me, is that there is some kind of problem with the winsxs component store or the chipset drivers or the performance counters. But I am guessing and wouldn't suggest to much tinkering without a full system backup first. Fixing it would involve manually changing chipset drivers in device manager and followed by component store cleanup and possibly need repair of performance counters. But this is kind of radical and time consuming. Best to just stay with what is working imho. There should be any easy fix, but I do not know what it would be.

STARRAIN_ROG
Customer Service Agent
Hi Zardoc,
I'm afraid our tech team have tested the motherboard and components at hand, but cannot reproduce the crackling sound as your audio file.
Here are the testing steps.
1. install win10
2. install the audio driver 6.3.9600.2307 and audio FW from our support site and restart the pc
3. plug in a headphone and adjust the sound volume in taskbar
Do you any other information and steps for reproducing the crackling sound issue?
Thank you.

Latest update Realtek update MAY cause a driver crash on startup from coldboot: RtkAudUService64.exe, when this occurs realtek audio control will no longer start up if attempted and any modifications made in it are not active.

Faulting application name: RtkAudUService64.exe, version: 1.0.431.1, Time stamp: 0x618a3191
Faulting module name: RtkAudUService64.exe, version: 1.0.431.1, Time stamp: 0x618a3191
Exception code: 0xc0000005
Fault offset: 0x0000000000040782
Faulting process id: 0x2a14
Faulting application start time: 0x01d812c66d6ab705
Faulting application path: C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7f98f584c61c8c61\RtkAudUService64.exe
Faulting module path:: C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7f98f584c61c8c61\RtkAudUService64.exe
Rapport-id: efda9c46-cc22-4d77-a87d-932799f09a3a

Windows 10 pro 64 bit.

STARRAIN_ROG
Customer Service Agent
Hi Nuckels,
Do you mean you cannot open realtek audio control, and any modifications made before are not active?
Do you see the message in event viewer every startup from coldboot? or how often does it occur?
May I have a video and the event ID?
Did it occur after Realtek USB Audio Driver V6.3.9600.2307 on bios 1202 with bios all default settings?
Have you reinstalled Realtek USB Audio Driver V6.3.9600.2307 but it still appears?
May I have the windows version and OS build such as 21H2 19044.1503?
Thank you.

STARRAIN@ROG wrote:
Hi Nuckels,
Do you mean you cannot open realtek audio control, and any modifications made before are not active?
Do you see the message in event viewer every startup from coldboot? or how often does it occur?
May I have a video and the event ID?
Did it occur after Realtek USB Audio Driver V6.3.9600.2307 on bios 1202 with bios all default settings?
Have you reinstalled Realtek USB Audio Driver V6.3.9600.2307 but it still appears?
May I have the windows version and OS build such as 21H2 19044.1503?
Thank you.


Yes
Not every startup, 1 in 3 times I'd say.
A video of what sorry?
Event ID: 1000
Yes
Yes
Windows 10 Pro - Version 21H1- 19043.1466

edit: dm'd you a video of the app not starting.

STARRAIN_ROG
Customer Service Agent
Hi Nuckels,
Thank you for your reply and video.
I'll consult our tech team more about this.

Zardoc
Level 10
FINALLY!! The latest 6.3.9600.2311 driver has no crackling sound on Win 11. I haven't tested 10 yet.

Thank you for finally making some of us happy!!! I wish though that the approach would be a lot less of hassle to explain.

Zardoc wrote:
FINALLY!! The latest 6.3.9600.2311 driver has no crackling sound on Win 11. I haven't tested 10 yet.

Thank you for finally making some of us happy!!! I wish though that the approach would be a lot less of hassle to explain.


This is true btw, you should probably update the drivers on the ASUS website with the updated drivers.

Ataemonus
Level 11
You mean to say "Thank you Mokichu for these drivers" 🙂