Fed up with the ROG STRIX Z590-E GAMING WIFI audio problems and no communication.

[Nuckels]

Dear Asus

I'll get straight to it, the Z590 asus motherboard line up has consistant issues with it's audio drivers. There is a delay on waking up, there is a chance for random static to blast my ear drums and it's been 3 months since I reported it via a ticket. https://youtu.be/kiMFy8PxMqA?t=123 Like this video I just linked (which isn't made by me) the audio will randomly break when waking up killing my eardrums.

I've sent multiple emails to ASUS that were forwarded to HQ eventually acknowledging these problems and being promised new drivers on the 13th of July, it's now been two months and nothing so far and I'd say this is quite a big problem? When can I expect new drivers to resolve these issues?

Kind regards.

[iisd]

iisd wrote:
I can confirm on my Z590 board that the Stereo Mix workaround works indeed. No more noticeable delay (and in my case crackling), even when playing a wav.
Thanks a lot!
Maybe this workaround even fixes the random loud white noise sound? Would be plausible since it also only occurs when there has been no sound and is instantly fixed if you restart the output properly, like starting a new video or hitting the reload button in the browser.

Should be easy to fix then, but I reported about all these issues 9 months ago to many different manufacturers and the press and nobody cared.

Delay is still gone, but it crackles again. Not nearly as much, but still noticably. You can hear it espeically in the Sound Settings of Windows when playing test sounds in the Speaker Config or Sound Device Settings.

I can now also confirm, that this Stereo Mix workaround also fixes the random loud white noise and similar. I havent had a single case like that again since I switched to this method.

But this cant be a permanent solution, because since I enabled it like in the video, I have huge issues with Bluetooth audio.

[STARRAIN_ROG]

Hi Nuckels,
Our tech team will keep communicating with Realtek for new audio driver to improve audio performance.
However, if there is no video in gaming to compare, I'm not sure if the improvement would meet your expectations.
It might be another way to use the external sound card.
Sorry for any inconvenience caused.

[MrAgapiGC]

STARRAIN@ROG wrote:
Hi Nuckels,
Our tech team will keep communicating with Realtek for new audio driver to improve audio performance.
However, if there is no video in gaming to compare, I'm not sure if the improvement would meet your expectations.
It might be another way to use the external sound card.
Sorry for any inconvenience caused.

PLease do so
No only realtek but also nahimic since is crashing hard. i have ton of data taking since yesterday 12/06/2021.

Facts.
1. the white note is NOT THE BOARD. is the drivers. i have make some testing very diligent. Is not forums or oems
2. the white noise is not the browsers. happens on all including video apps.
3. I can duplicate these white noise easy with any drivers regarding where i get those. But NOT on the windows default drivers. after 10 days no issues. With drivers old new (yesterdays oems also) is 20seconds.

The new drivers are a mess. these is not new. has being years and aside the good work of the forums is TONS of updates that has to stop. or asus build a solution around the chip or end relations with realtek and nahimic (the new owners ) son more and more other oem are moving out. I think is cheaper to build a new solution around the chip just to fill the millions of users until asus put another sound solution on futures boards.

Even with the internal contact on asus, we spoke to make a report, that sadly will not go anywhere. is the top 3 forums threat. When part you have part of problem that need to patch after patch and not even asus side, a good hand of the forums has help for years to maintain a good chunk of part of drivers that the company IS NOT DOING, there is a problem. For now, i will take more readings and prepare backup to make another clean install and let those out. sound is the same minus the effects and eq. but these need to be address now is time.

[Nuckels]

STARRAIN@ROG wrote:
Hi Nuckels,
Our tech team will keep communicating with Realtek for new audio driver to improve audio performance.
However, if there is no video in gaming to compare, I'm not sure if the improvement would meet your expectations.
It might be another way to use the external sound card.
Sorry for any inconvenience caused.

A video to compare what? I've tested this on two identical boards at this point and it happens on both, seperate installs, seperate headphones. I spent 300Euros on a motherboard, that isn't functioning properly, has coil-whine, tons of audio issuesand now you're telling me to solve it by buying a external sound card?! I've spent over 6months contacting Asus via the forums, tickets, emails, DM's. Made too many video'sto help troubleshoot and this is what it has achieved, no noteworthy improvement in any department. If you want to reimburse me for 50% of my motherboard I'll glady use that money to buy a soundcard.

Also the video posted by BobVul is EXACTLY the same as on the 590 series boards, because it's the same crap audio chipset with crap drivers.

[STARRAIN_ROG]

Hi MrAgapiGC,
Do you also use ROG STRIX Z590-E GAMING WIFI and have white noise?
Does it occur with analog or digital output?
Thank you.

[MrAgapiGC]

STARRAIN@ROG wrote:
Hi MrAgapiGC,
Do you also use ROG STRIX Z590-E GAMING WIFI and have white noise?
Does it occur with analog or digital output?
Thank you.

For me happens on analog or on 3.5mm output. is random. tested on both oem solutions and local drivers. thanks for that since give a point to start.

now we have nahimic crash on th UI also.

the fixed line output firware update does not work. comes empty.

[BobVul]

Since both Nuckels and iisd have basically confirmed that the behaviour I see on my Z690 board matches their experience with their Z590 boards, I will continue posting updates in this thread in addition to the new thread (https://rog.asus.com/forum/showthread.php?126833-ALC4082-drops-the-start-of-audio-(Z690-Hero)) I was instructed to create, so at least we can all be looking at the same problem. At this point I'm fairly convinced this isn't board-specific behaviour...

A note on testing: since it appears that this only occurs when the audio codec wakes up from an idle state, a way to achieve more consistent test results is to first set the default audio output to a different device entirely, e.g. a USB or GPU based audio output device. This ensures that there is no background audio stream keeping the Realtek hardware awake. In other words, make sure no Realtek sound output is set as a default output device.

With this test setup, I have been able to reproduce the problem reliably 100% of the time.

[Nuckels]

If I keep my audio "awake", the static bug nor delay will ever occur. I achieve this by just having a 10 hour youtube video on loop. I reckon the static noise ear destroying glitch is probably related to the audio waking up just like the audio cutting out at this point.

[STARRAIN_ROG]

Hi all,
Please update Realtek USB Audio Driver V6.3.9600.2307 and ALC4080/ALC4082 audio FW update tool released on 2021/12/09.
Thank you.

[smc007i]

STARRAIN@ROG wrote:
Hi all,
Please update Realtek USB Audio Driver V6.3.9600.2307 and ALC4080/ALC4082 audio FW update tool released on 2021/12/09.
Thank you.

Installing these seems to have worked for me, it's been 2 days now and so far so static outbursts (touch wood) 🙂