I have an Asus VG248QE monitor (8 months old) that has a grey horizontal line going across the screen, I contacted tech support in the UK who arranged for a replacement monitor to be sent out and swapped with mine, The problem is the replacement was in very poor condition with loads of scratches ad marks on the panel and bezel, My monitor is in perfect condition without a mark on it so I refused to take the poor quality replacement, I spoke to the UK support again who arranged for another replacement monitor to be sent out only to find that this also was in poor condition so I again rejected the replacement, I don't know if there is some quality control issue going on or Asus think it is acceptable to sens out inferior replacements, I would be happy just to have mine repaired and received an email to say that would happen and all that I needed to do was fill out the RMA again with the reference number ( P1710001152 ) I was sent only for the RMA to be rejected and I received this response:
" Please be advised that we have escalated the case to see if we are able to
offer a suitable solution.
We are currently awaiting feedback on our escalation, or approval - once this
has been received, we will advise you accordingly."
