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Desktop Blue Screens, Apps crashing and Failing to Install

Meletis
Level 7
Hello everyone, I'm new to the forums and I'm creating this thread because I'm experiencing weird issues with my desktop PC since December 2022 and none can find the cause or fix to it. I've wanted to make my own rig some time now, I saved up money for few years as I'm a uni student and I finally managed to build my own rig. I specify the components below before I describe the problem;

- Asus GeForce RTX 3060 Ti 8GB GDDR6
- Asus TUF Gaming B660-PLUS WiFi D4 Motherboard ATX
- Intel Core i7-12700 2.1GHz
- G.Skill Ripjaws V 16GB DDR4 RAM
- Samsung 870 Evo SSD 1TB 2.5'' SATA III
- Samsung SSD 980 NVMe M.2 500GB

I've had the PC since early November, I built it on my own with instructions and help from my cousin and a few tutorial videos. Everything worked fine at first, good performance but occassionaly weird framedrops. Around December just before Christmas, apps started crashing with message errors like "memory "..." couldn't be read" then apps started reloading and eventually I was getting blue screens with tags like "MEMORY MANAGEMENT" "KERNEL SECURITY CHECK FAILURE" "BAD POOL CALLER" and more. I tried to fix the problem on my own, did a format but with no luck.
I visit a PC tech store at my place, I describe the problem and the technician keeps the PC for about 1-2 weeks (Holidays didn't make it any better) and he updates that there's a problem with the disks and specifically the M.2 (windows were installed there). He told me it was slightly bent and a few days later he updated me that he fixed it and installed windows again. I go home to test the PC and same problems arise again. Apps fail to install correctly and weird behaviors overall. I go to the same tech again, this time he informed me that since my motherboard supports "windows 11 ready" that we should install windows 11. He installs windows 11 but it doesn't fix anything.

Few weeks ago, I decided to go to another tech store which is a bit far from my place but I read it had good reviews. As usual I describe the problem and they thought it was the M2 at first but the M2 worked fine in other computers that they tested. He de-assembled the PC and assembled it again, just in case I didn't do something correctly. He installed Windows on the M2 on a different PC and then put it on mine again. He said he made all updates, even BIOS updated, he tested the PC for a few days and that it was working fine except a single blue screen but he told me those happen. I got the "fixed" PC just yesterday and today I opened it again, without touching any updates or drivers, I went on to install apps and games and they were crashing mid installation, weren't installing correctly and then more blue screens.

I am getting very desperate at this point, I don't know what to do. I'm upset about this because I also gave a lot of money. I at least would sleep safer knowing the cause of the problem but none can identify it so I'm hoping someone here can help me. All components are brand new, bought from stores. I also apologise if something isn't clear, English isn't my native language.

Thanks in advance and I'm hoping that I get some help with this.
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15 REPLIES 15

Jiaszzz_ROG
Customer Service Agent
Hello, Meletis.

Then I would suggest you install the memory in the QVL list.
https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b660-plus-wifi-d4/he...
Please also refer to the user manual and insert only one memory to confirm whether it can work normally. These may assure better stability.

Thank you.

Did some further testing and put the GSkill ram in my cousin's PC and got the same issues. So quite certain it's the RAM, a shame I didn't test that sooner.. But anyway, thank you sir. What RAM speed would you suggest would be recommended for my specs so it's stable? I will also double check the list before buying a new one.

Meletis wrote:
Did some further testing and put the GSkill ram in my cousin's PC and got the same issues. So quite certain it's the RAM, a shame I didn't test that sooner.. But anyway, thank you sir. What RAM speed would you suggest would be recommended for my specs so it's stable? I will also double check the list before buying a new one.


Anything from the list should be a good bet. The speed is up to you and what is available to you locally. Generally faster kits are going to be more expensive so it's probably a matter of how much you want to spend. Keep in mind that the fastest kits are generally not necessary for good performance. Anything on the list is going to perform just fine and faster memory provides only a minor performance benefit in some cases.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…

I see I see, thank you. So there's no speed limit in combination of my other components I should be aware of or concerned about right? For example would my CPU limit the RAM speed?

Jiaszzz_ROG
Customer Service Agent
Hello, Meletis.

As I mentioned, it is recommended that you cross-test the memory in the QVL list.
https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b660-plus-wifi-d4/he...
Please also consult the memory's "Check purchasing and installation guide" to ensure compatibility.

Thank you.

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