For your case, we would suggest you to send the device to our service center to check on the hardware and reinstall OS.
Sorry for the inconvenience caused. Thank you.
Can I please get some advice on VBIOS Hotfix Version 86018_9200.
Should I install it if I'm not facing any random reboot issues, or it should be installed anyway?
Let me explain the concern
Before buying this laptop I read the thread of G513QY owners complained of random reboots and this Hotfixed supposed to fix this issue, but after I bought it I didn't face any random reboot issues, so I thought that my laptop is already updated out from the box.
Checked the vbios version and here is what I see:
AMD graphics card driver: 30.0.15021.7000
VBIOS according to AMD Software: 020.002.000.019
VBIOS according to GPU-Z: 020.002.000.019.086018
So I don't know should I install this hotfix, or it's already installed?
Also, recently I saw a new BIOS v318 update is available. Can I install this update without VBIOS update, if it's required, or it can be installed separately?