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Brand new ROG Flow X16 display stutters/glitches during video playback.

Level 7
Hi all so out the box, when going to YT or watching any video playback? My display locks up, freezes, or stays black for a good 8 secs. Anyone encounter this issue? I've had it for over a month now, and last night I decided to wipe the drive and install a fresh w11 image. Ran all Windows update, drivers, etc. Still doing the same thing. Any thoughts?

I'm on Latest Bios v311
My unit is the 601RW

Thanks in advance!

Level 7

Check this thread:

Take a look at your event log and see if you are getting WHEA errors, this may be the cause.

Thanks for your reply. I read through that thread before posting. Luckily I do not have WHEA bug! But have an annoying video playback glitch and stutters! =(

Customer Service Agent
Please kindly provide the information below so that we can better assist you.

1. What is the BIOS version, operating system build version, and graphics card driver version you are using?

2. Could you please provide me with a video of the problem happening so that I can confirm it?

Sorry for any inconvenience it may be caused.