Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...
All-I did an advance replacement RMA on a 2 month old Zenith II Alpha and went the advance replacement RMA route since the machine is critical to video processing needs. * The advanced RMA arrived late and the replacement board they sent was cosmetic...
Hi.I bought ASUS ROG MAXIMUS XII FORMULA 7th of may.Everything was fine for 1 day, but then after updating the BIOS to beta firmware, the motherboard wouldnt post.It was stuck on Detecting HDD, black screen etc.. JUST bought i9 10850k Marvel edition ...
on 3 May 2021 I have Requested a An RMA for the Broken Fan Controller that Came with my Maximus XIII ExtremeThe problem was that the RGB showed the Wrong colors when connected to controller and work correctly when connected directly to the board itse...
Hi ROG community,I feel as if I'm being unfairly treated by ASUS's RMA department.Basically I have a RTX 2080 Super that experienced a burnt SMD component, sent it in for warranty and they denied my coverage because of some wear on the DisplayPorts a...
Who would have thought that such a big well known company like Asus, has such a terrible customer service, specially with their high end products. I purchased a Zephyrus s17 notebook back in August for 3k+ from New Egg. This was their notebook with...
I am still having the same issues with this laptop. I have RMA'd it twice already, all they do is wipe it and send it back. I am certain it is a video card hardware issue. I just bought the thing in December 2020. Can it be exchanged for a new one???...
My friend sent me a new laptop from Japan and brought here in the Philippines. 2 weeks of owning the laptop, MyAsus app prompt a keyboard firmware update and it failed rendering it useless. I sent my laptop for repair here in the Philippines (An auth...
Same here. Bought a new GT-AX11000 summer 2019. Recently opened up a support ticked on 3/11/21 in regards to "Bad speed testing performance on 2.5Gb LAN Port" while in wireless bridge mode. Using a 1Gb adapter connected to the 1Gb LAN Ports, using Oo...
Hi;I have issue in motherboard ROG Z590-F WiFi 5.1 audio after update dts sound unbound from Microsoft storein Realtek audio console the 5.1 audio select didn't workwhat 's happened ??the new intel z590 is garbage f*k this built i docoil whine in mot...
I purchased my ASUS ROG Zephyrus S GX502G from BestBuy and the temperatures have always been on the higher side. This was not a problem until two months ago.*I had contacted customer support on solutions to help with overheating and they recommended ...
