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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Bricked board - no RMA - no Support - no Service

Hello. I ordered my CROSSHAIR VI HERO from Poland. By myself I live in Odessa, Ukraine.Motherboard came, parcel was in ideal state. At the unpacking and visual inspection I noticed that some component was slightly tilted, but I didn't attach any seri...

G502VS - RMA Lost my Laptop, 2 Months and Counting...

Hey guys,First post here (Yay!, Mod's feel free to move the post if I accidentally put it in the wrong location)Just posting here giving my experience with the Asus RMA.From the service I have received to far it has been pretty horrible, little to no...

gtx980ti matrix problem with warranty what should I do?

Hello All,I am new to forum but I have been using Asus products for really long time, especially Asus ROG. I own a rog laptop, additionality, I have motherboard and graphics card from Asus.Bad news, my gtx980 ti matrix has stopped working. I am sure ...

RT-AC88U - Useless customer service, no advanced RMA, faulty web interface

I own an RT-AC88U. The web based management interface on it keeps dying a few minutes after booting up, while the rest of the router functions normally. It took 4 tech support people before I found someone who could even grasp the concept. They fi...

Asus Service Center Dissatisfaction Rant

Hi to all that finds this forum, I have a bone to pick with ASUS Support Center and a need to rant my frustrations here. Around a month ago I purchased a ASUS ROG Gaming notebook, GL702VS model. The laptop itself was a great investment, at first, and...

Received a replacement video card with faulty fan

I RMAd my Strix 480 because the middle fan did not spin. I received a replacement very quickly so that was great, however, in this one the middle fan makes a lot of noise, especially at low speed. Shipping in Canada is very expensive, I have already ...

Horrible ASUS support

I had a G750JX - opened 3 tickets regarding it 9 months ago - NOT A SINGLE REPLY !!!!!I decided to sell it and buy another Asus product (little did i know how much of a mistake this is going to be). I spent 2.000€ On a "gaming laptop" - GL702VS.I hav...

Asus ROG GL702VS-RS71 (Laptop)

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How i got a Lemon ASUS ROG GL552VW from ASUS.

In July 2016 i bought ASUS ROG GL552VW Gaming Series Laptop with a warranty of 3 year and now its been 11 months and i feel very sad to say that i ASUS ROG sucks and you should probably think before buying.Few Reasons i say i got a lemon and i wo...

Rma Experience

Good morning.I have a problem with the rma of my gtx 1080 ti strix.Briefly, my card has a problem with led on the backplate logo.The problem is well visible in the photos of this thread:https://rog.asus.com/forum/showthread.php?92163-Asus-GTX-1070-OC...