Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...
Middle of last year I purchased 2 Matrix Platinum 980ti's to run in SLI for my Rampage V Extreme and about 6 months latter I started having a fan issue with the lower card, at start up the rear fan wouldn't rotate at first then would repeatedly spool...
I apologize if this post doesn't technically meet the rules. I am unable to get a case number or an RMA. My GL Notebook that I bought a few months ago appears to have died completely on me. I've contacted support four times over the past few days, an...
who cares.
I purchased a gtx 1080 strix card last year. I was experiencing a issue with the black screen. So i sent it in to RMA. Got back the card within a good time frame. However, I experienced the same issue again. Now here's where things go wrong. I ...
I'm sure others don't like seeing the forum clogged up with threads like this, so my apologies, however spare a though for someone with a dead $1,000(AUD) motherboard.I submitted an RMA request for my Rampage V E10 on the 11th and have had no respons...
Hey guys, so long story short, my Strix 390 8gb gpu went down about a month ago. After sending it in for RMA and ASUS notifying me it was being repaired on 6/28, it's now been 18 business days (not counting the 4th) and I still have yet to get a repl...
Dear ROG community and hopefully some one who works at ASUS..I Purchased the X99 Strix RGB motherboard new via Amazon early this month, had an issue with it seeing all the memory. I verified the use of this memory prior to purchasing the board, again...
Hi there I am Reji from JAPAN.I don't know I am quite frustrated with Asus already and this would probably be my last purchase with ASUS and so this will also be my last resort and wishing someone from ASUS admin outside japan that could help me or a...
Hello,I apologize in advance if this is a lengthy post, I would just like to share my awful customer service experience with ASUS regarding a laptop purchase.I am from the United Kingdom and decided to upgrade from my current laptop G751JY to a G752V...
I purchased a GL502VM less than 7 months ago, the performance of the laptop was great, I could run all the tools that i needed to develop software applications for my customers and game on it if necessary. However I started to notice that my screen h...
