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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Bahz by Level 12
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Asus Rog Zephyrus g15 warranty and service problems

Hello.I bought the Asus Rog Zephyrus g15 r7-4800hs/16gb/512/w10x/240hz on july 5th of 2021.Last week during watching something on youtube the laptop just turned off, and any try on turning it on failed.Using on/off button does nothing, fans not movin...

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ROG STRIX RTX 2060 - ASUS Turkey service complaint

HelloI have a ROG STRIX 2060 OC GPU (Bought in April 2020)My question is what happened to my GPU in the ASUS Turkey's Service, they said this is crystallization for high voltage.But if the PCB had high voltage, why only gpu is affected i mean not the...

armax by Level 7
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Repair Asus ROG Z690 Extreme

Hello. The motherboard was in an authorized service 2 times. The first time I handed over the card under warranty, although I asked to change it to a new one, because it did not work stably and the blue screen of the system was constantly poured ou...

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Asus rog strix scar 15

I purchased Asus Rog Strix Scar 15 on 26th November 2020 and during the warranty period the laptop's display stopped working with no damage from my side. Since it was in warranty the display was replaced by the company on 5th July, 2021 but no reason...

Replacement USB dongle for ROG Falchion

Is there any way to get a replacement?I left the dongle connected in my laptop while in the backpack and something bent it and it does not work anymore.

x570 ROG strix warranty

Hi, I'm from Spain and I seem to be in a disagreement about the extra year of limited warranty on my ROG strix x570 board.I described the issue here:https://rog.asus.com/forum/showthread.php?129466-Question-about-x570-motherboard-not-booting-due-to-f...

Warranty problems! RTX 2080 SUPER Strix

Hellow guyz! Im having some issues with my 2080s, i called asus and they said that my warranty its 1 year, wtf? Into the videocard box it CLEAR says 3 years , how to deal with it?

My asus rog strix G15 G513QC stuck in a service center

Umm I need all the help I can get here. So my laptop suddenly had a keyboard short and sent it to the service center. It has been over 2 months now and everytime I call the service center they reply with that asus has not sent the parts yet.A RMA req...

What should I do about this customer service nightmare?

Hello, I made this account specifically to talk about my interactions with this company. I had purchased the ROG Zephyrus M16 GU603-HM for the full price of $1,850 before tax, from Best Buy and was really excited to use the laptop. This was an enormo...

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