Previous Forum
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Bahz by Level 12
  • 0 replies
  • 0 kudos

ROG Strix Wireless

I purchased these headphones 9 months ago. Just the other day, the right side decided to start going in and out and eventually quit working all together. Anyone else have this problem with the Strix wireless or is it just my dumb luck? Does anyone ha...

JArias by Level 7
  • 1 replies
  • 0 kudos

RMA returned with only half the problem fixed

I sent in a GL 502-VSK for a bad power supply as well as a battery drain issue that sounds to be identical to the same issue that plagued the 6th gen models. They only replaced the power supply and ignored the rest of the trouble ticket. I don't know...

My ASUS RMA Experience

Alright so I'm going to start this off and say that I really really do love ASUS products. I have a Strix 7.1 headset, an ROG G752VY laptop, 2 ROG mice, and their tri band router thats expensive as hell. Alright with that out of the way I cannot expr...

Asus Rog Giveaway PROBLEM

Good morning, I'd like to know how long it takes to get my products, earned on a giveaway By Asus Rog. It's been seven weeks and I have not heard nothing about the products or when they arrive......They asked me for my personal information and they n...

RMA returned, nothing done.

Hi there,I recently sent an ASUS 980 ti strix for a fan repair (middle fan bearing was making a lot of noise). After about a week, the card was returned but I noticed something odd about the action report:"Send back to another party for repair TAT OV...

RMA Motherboard Over 3 weeks and no updates

I have sent in my Rampage V extreme usb/3.1 motherboard in for RMA and the only update that it shows is "Material/spare part(s) shortage. Item is on order and/or incoming" Asus has received the motherboard on 2017/12/28. I have called in almost da...

Endless issues with my G20CB

To say the least, I've had numerous issues with my G20CB. We can reference the following RMAsRMA #sUSPCH72522USPCH71697USPCH63212USG1724986 (Damage Claim Attached to this)Long story short:BIOS bricked, motherboard replaced. Replacement motherboard ...

Worst RMA experience ever

This is now the 4th time I have had to send in my phone because Asus technicians just can't get it right. Here's been my experience:1st RMAphone keeps restarting on its own. 2nd RMA phone keeps restarting on its own. 3rd RMAphone came back with physi...

PatrickF by Level 7
  • 10 replies
  • 0 kudos

G752VS still crashing after second RMA

Hello ASUS-Team,i got my Notebook back at the beginning of december, it was the second RMA to repaire this issue. was in germanyWhat did t...

Sent Laptop In For Repair

Hey there,So I sent in my ROG laptop in for an RMA for the accidental damage I caused to it from a drop. The actual date it was received was the 16th of December 2017. I got a message from one of the technicians I believe, saying the price was $410 f...

Top Kudoed Authors