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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Getting Support

HiI'm having some trouble getting any acknowledgement of support for an enquiry I raised, admitently the board in question is not a ROG branded MB, but I have purchased a Z270 Gaming F whilst i wait.Anyway, I have a Z170 Pro purchased less than 2 yea...

G752VSK hard crashes. 3 RMAs without problem being solved

I purchased a ROG G752VS last December. Since then, I've had to RMA my computer three times. The issue has never been solved, and in the last two the technicians say that no anomaly has been detected.The laptop keeps crashing while playing games, sim...

Aweful RMA experience and I feel foolish for purchasing additional products.

Last summer I RMA'd a Maximus VII Formula due to infrequent Q codes. Before RMAing I did extensive troubleshooting swapping out parts, trying out different BIOS versions, etc. When the RMA was complete it only had taken a single day in the repair cen...

Stuck at ROG logo while installing Windows Update

Tittle summs it pretty much.Everytime i try to install an Update for Windows it all goes like this: it downloads, restarts, the screen with the % comes up, then it restarts again and boom, im in the ROG logo forever. Im forced to shut down the laptop...

G752VS crashing issue unknown to Denmark center

Hey there,I'm experiencing hard crashes and restarts during gaming. First the screen freezes and the sound hangs up, then the screen switches to solid colour/glitch and the pc restarts. I'm having this issue in old and new games alike. For example in...

Asus warranty problems

So I have one more issue with Asus, after my Rog Laptop died and went to service 2 times in 5 months, I have issue with 1080Ti being dead after 6 months, both premium products ... Both products registered to me on Asus website. Now main problem wit...

Terrible support from Asus

I RMAed my PG278QR and it hasn't been fixed or refunded for almost 2 months. They took 1 month to tell me that there is no replacement part and I will be refunded instead. I've waited almost another month for the refund and there is still no news fro...

ASUS RoG GX860 Buzzard MKII

Hi,generally i am pleased with my GX860 mice, but after using this one about one month, the both rubber parts on each sides are becoming detached.Is this issue known by ASUS? It seems that the glue isn't that durable it should be. Do anyone have the ...

Asus Rog Claymore keycaps?

Hello guys,Im new on this forum, so me gentle ALso, my primary language is not English so sorry for mistakes.Well, after 3 months my keycap "D" it's damaged. Now, I need to buy new one(S) but I cant find the anywhere. I need little help if anyone ...

No Update On GX501 RMA

I sent my GX501 and charger in for RMA in December, and it shows that it was received on 12/27/17. I understand having a little delay due to the holidays, but it is now coming up on a month and there has been no update. I have emailed in, and gotte...