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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Bahz by Level 12
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My RMA Nightmare with GL503VS Warning to anyone considering ASUS

I purchased a ROG GL503VS in March 2018 it was great and was very happy with it. After 2 months the cpu fan suddenly stopped working, no air or heat coming from left vent (cpu would over heat doing anything even Windows updates). Got an RMA# after de...

mrsry by Level 7
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PG27UQ Regrading poor Support

I've sent support a message regarding my new PG27UQ asking them as to why the badge is coming off when clearing the monitor ,I've had this monitor for just six weeks ,I dont understand why Asus is sending out monitors that cost this much money with s...


VROC Keys for X299 platform(Solved)

Users have spent a small fortune on X299 boards and SkylakeX machines to include the Hyper x16 solution only to not be able to do whats been marketed and promised. Intel has confirmed the VROC keys will not be sold to the public and only available bu...

Replacement USB Dongle for ROG Strix Wireless Gaming Headset

I can't send an email to ASUS as they require a serial number which is not on the product that I have.I can't call them as I am unable to find a phone number anywhere.My nearest ASUS service center is unable to help as they only deal with laptop repa...

ASUS RMA Nightmare

The Thunderbolt 3 (T3) card, included with my X99 Deluxe II purchase, stopped working. I replaced the T3 card with a friends identical T3 card, and it worked without issue. This was a clear sign there was an issue with the T3 card. After contacting A...

Wrong product registered

HelloI just bought a Asus Rog Zephyrus M GM501-EI005TSo i wrote down my SN and it is register as a GU501 from GX501 series, which is wrongCould someone from Asus correct the information ?Thank You

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