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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Rma issue with ROG SWIFT PG278Q

I submitted my RMA, sent it in. I purchased a shipping label from them. They said it arrived scratched, sent me a blown up pictures of a single scratch. Denied my RMA for a scratch on the screen. It wasn't originally scratched and I could live with i...

Motherboard Issues After a 2nd RMA

Dear ASUS,I wanted to post here on Friday but my access was limited and MasterC@Asus had to give me access (more on this later).Backstory: I've been a long-time customer of yours and, perhaps out of sheer bad luck, almost every single ASUS product I'...

Cannot edit my forum profile

I tried in Chrome, Firefox, and Edge. The edit function seems broken in all of them.

UNRESOLVED GX501VI laptop's battery is faulty! (2nd battery failure!)

What the hell is this?EDIT: 2018 editionThe problem has returned. Mod xeromist was so nice as to move my thread back in here.

RESOLVED ASUS RMA Nightmare (Russian edition) v.2

case resolved!!! Replacement received!!!Faith in asus restored!!!

Can I expect a replacement matching the condition of my original board?

Hello everyone. I'd like to share my disheartening first venture into ASUS motherboards, and the ARS replacement service.Jan 2017, I decided to, for once, go all out on a computer build, and spent an ungodly amount of cash on an X99 system. The mothe...

GL553VD ASUS takes forever (never has parts in stock from the looks of it)

thing I’m going through a very similar situation as someone else in this section only with a laptop. On July 31st I sent in my lapto to ASUS it eventually arrived August 7th(actually August 6th because I tracked the fedex package and thats when they ...

G752VY-t7049T 2nd RMA for Overheating

My laptop has a bad overheat when gaming, only way is to stick fans on full using FN/PGUP then u have to restart it. i saw that the watercooled gaming center version has a fan control button, it is what should be on this model. It's only 7 months old...

Crossblade Ranger and Asus customer service failure

Hello, my name is Sean. I have been fighting with Asus customer service regarding my Crossblade Ranger motherboard since 2016.I purchased my motherboard in January 2016. Soon after installing the motherboard, I noticed that the BIOS was indicating a ...

RMA turnaround time

My totally dead ROG Zenith Extreme was received by Asus on 12/19. Status has gone from "Your product is currently in repair" to some kind of supply shortage message and back to "Your product is currently in repair". I started searching around and hav...