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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Bahz by Level 12
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Non locking GPU slot

For the second time now my Z690 Extreme has a GPU slot that won’t lock resulting in me needing another RMA. How do I go about getting a shipping label. I shouldn’t have to pay for shipping for a second time now for the same damn issue.After the insan...

ROG PUGIO II mouse USB 2.4G dongle issue

Hello ROG team,I bought a ROG PUGIO II on march 2022 for my daily work (S/N:L8MPK******). All were ok until october when I was facing untimely disconnections with the 2.4G dongle.Then end of octobre the USB dongle no more worked, tried it in many com...

TUF DashF15 維修已經記不得次數了

無法忍受...最初購入NB新機約莫3個月左右,在使用有線耳機聽音樂中突然發生只有單邊有聲音故送修,以此次送修後開始不斷的發生不同的故障原因再返廠N次,IO port接觸不良、返修後發現背板螺絲未鎖緊導致螺絲遺失、單邊風扇轉速異常達6000rpm另一邊0rpm等等這次筆電再次不明原因無法開機,在前一次使用中還正常關機後,隔天再次開機電源完全不動作沒反應,我只想把原本因3.5mm故障MB修復返還我,不想要不明原因返修的MB裝回我的NB,我最初MB其它功能都正常亦無挖礦等異常操作使用,我不要再接收別人...

wu_alen by Level 7
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Brand New Rog Strix 4090 oc with one bad fan

I have one fan that won't stop clicking it is not rubbing it is internal in the fan. I would hate to return the card to BB or mail it all the way in for a paid RMA can I just get one new fan or order it replacing a fan is easy and cheaper than mailin...

joshuag by Level 7
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Serial Number problem on GPU and doesent accepted to service

Hello to all,I bought an Asus Radeon Rog Strix RX 6800XT LC OC brand and model graphics card in Turkey, from Vatan Bilgisayar web sales.In this video card, there was a clicking sound from the fans and there was a coil whine problem. In addition to t...

Another RMA gone rouge

Hi All, I just want to report about a possible mishandling of an going RMA ticket for keyboard issue.Here is the story-I have a ROG Strix G533QS Laptop which I bought last year April. Early this year (sometime in January) suddenly during a conference...

Quality of RMA.

I'm a UK based customer and to be honest, quite disappointed in the service.I own 2 A15s, FA506QR and FA507RR respectively. Although the 506 wasn't perfect it has been pretty bulletproof and has served me well after cooling mods. I was lucky enough t...

Replacement fan for Asus RTX2080S-O8G EVO

Hello. The right fan (fan b) of my Asus RTX 2080S has been rattling for a while now and whilist trying to send it in I seem to have forgot that I am a bit past the warranty period(10/2019 - 10/2022)I reside in Turkey and It seems there are not many s...

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