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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Bahz by Level 12
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Asking for help on bad service

Hello , I bought my asus pg35vq on nov. 19 , when I got home I open it and notice what I can describe as buff marks on the screen , I tried to clean them but were not coming off , I tried to look pass it but for a 2500.00 monitor I should not have to...

clvig by Level 7
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Current RMA issue

I have a current RMA issue, it has been escalted to level 4, could you please contact me. Case #N191210836, Thanks.

Constant problems trying to complete Z390 cashback request

Hi,I purchased the ASUS Z390 and I5-9600 to take advantage of the £80 cashback promotion. What a big mistake :mad:It has taken 24hrs for the website to finally accept my serial number and now it is asking me for a IBAN and a BIC code which I don't ha...

RMA for PG27VQ

I originally posted this on Reddit as I didn't know about these forums.https://www.reddit.com/r/ASUS/comments/dyahum/rmad_pg27vq_replaced_with_mg28uq/In short, I RMA'd my PG27VQ monitor (under warranty) to which Asus sent me an email that is couldn't...

Can Someone help me fix my computer?

So I have been trying to have my "brand" new laptop fixed for about 1.5 months now. its only 2.5 months old. After back and forth messages from ASUS and a failed RMA, I sent another email to ASUS support :------"Hello,I am sending this email accordin...

Major Issue with new Claymore RMA

Hi,Not sure where I can go now. I talked to tech support they said I needed to send in the Claymore for all of the keybouncing that is going on. I tried to use the online RMA process but the website is broken. It says Undefined RMA number and never...

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1mluer by Level 11
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ASUS refuses to take my laptop for warranty repair.

So the story goes:Last summer I've bought an ASUS laptop from a local retail store in Estonia. I've used it rarely throughout the months. Early 2019 I've started having problems with the laptop. It would randomly shut itself down, regardless of what ...

WORST RMA - ripped off for $1300 and sold a broken computer.

Got a vivobook Sent it in for repairs twice as it would revert to biosworked for first 4 months, sent it in, 2 months later got it back and it worked for 2 months then sent it back again. Past warranty after I got it back and it worked for 4 months ...

Noralut by Level 7
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Asus ROG GL703GS BATTERY MELTING

Hello everyone, I bought a Asus ROG GL703GS gaming laptop in February this year (2019). The laptop (more exactly the battery I think) caught on fire by overheating while in sleep mode. Almost burnt my house. I have called 5 times, recieved 5 differen...

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UrTomas by Level 7
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