Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...
Hello , I bought my asus pg35vq on nov. 19 , when I got home I open it and notice what I can describe as buff marks on the screen , I tried to clean them but were not coming off , I tried to look pass it but for a 2500.00 monitor I should not have to...
I have had a new computer for about 3 months now, and since owning it it has been a complete joke of a product, as well as the support involved. I have had 2 RMA's both of which the computer came back with physical damage and neither solving the prob...
I have a current RMA issue, it has been escalted to level 4, could you please contact me. Case #N191210836, Thanks.
Hi,I purchased the ASUS Z390 and I5-9600 to take advantage of the £80 cashback promotion. What a big mistake :mad:It has taken 24hrs for the website to finally accept my serial number and now it is asking me for a IBAN and a BIC code which I don't ha...
I originally posted this on Reddit as I didn't know about these forums.https://www.reddit.com/r/ASUS/comments/dyahum/rmad_pg27vq_replaced_with_mg28uq/In short, I RMA'd my PG27VQ monitor (under warranty) to which Asus sent me an email that is couldn't...
So I have been trying to have my "brand" new laptop fixed for about 1.5 months now. its only 2.5 months old. After back and forth messages from ASUS and a failed RMA, I sent another email to ASUS support :------"Hello,I am sending this email accordin...
Hi,Not sure where I can go now. I talked to tech support they said I needed to send in the Claymore for all of the keybouncing that is going on. I tried to use the online RMA process but the website is broken. It says Undefined RMA number and never...
So the story goes:Last summer I've bought an ASUS laptop from a local retail store in Estonia. I've used it rarely throughout the months. Early 2019 I've started having problems with the laptop. It would randomly shut itself down, regardless of what ...
Got a vivobook Sent it in for repairs twice as it would revert to biosworked for first 4 months, sent it in, 2 months later got it back and it worked for 2 months then sent it back again. Past warranty after I got it back and it worked for 4 months ...
Hello everyone, I bought a Asus ROG GL703GS gaming laptop in February this year (2019). The laptop (more exactly the battery I think) caught on fire by overheating while in sleep mode. Almost burnt my house. I have called 5 times, recieved 5 differen...
