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[MUST READ Before posting in this section]

Please follow the rules stipulated below if you wish to post in this section:1. Please ONLY post here if you have already contacted customer service and have an open case ID or RMA, and: a. You have not heard back from the customer service team for o...

Replacement usb dongle for rog strix wireless gaming headset

Hi as the title say I lost my USB Dongle For the ROG Strix Wireless Gaming Headset.As I can't call support as I am unable to find a phone number for tech support for headset and faq for this USB Dongle.My nearest ASUS service center is unable to help...

RMA Problems

I sent in my Asus GL502VM for repairs in early march due to a hard drive failure, I paid to have it looked at and then paid what was asked for repairs. It then took until 4/29 for my laptop to be repaired, at which point it has sat at the waiting for...

Rog Delta PS4 problem

Recently the left speaker of my rog Delta stopped working on ps4. It was working about one to two weeks ago. For about 2 seconds after i plug it into the PS4 the left Speaker stops working and I can only hear sound from the right speaker of the heads...

Unable to order a repair for several parts

Good day,I've a Maximus IX Formula and 2 1080ti Poseidons in my rig.The motherboard and one of the GPUs have (not so recently) stopped working.Fortunately, both are still under valid warranty, but it seem like I'm not able to order a repair.Customer ...

Unable to generate RMA for my laptop.

Hoping an Admin see's this and can help me out.I am trying to generate an RMA for my GU502GW i bought it in February and it's dead now. I used it on Friday to submit a final for class and on Saturday it died.when i use the Asus self help website I re...

Unable to file an RMA for my motherboard.

My motherboard wont post and keeps boot looping. I've exhausted all options to try getting it working. So I tried talking to a live person through the support app, and waited 20-30 minutes and got nothing. So I tried filing an RMA request (because th...

RMA Undefined / No Chat or Telephone Support Available

I tried placing an RMA for a ROG STRIX x570 e gaming board a few days ago, and still havent received a response.I received a response that there was already an RMA in place for my serial, i believe this to be an issue with the website.As i purchased ...

Unable to RMA/Unable to contact support. Help?

Hello, I've been trying to submit an RMA online for my CH7 (Wifi) motheboard with absolutely 0 success. I used the self-help tool and like others in this forum have experienced, I get the message below: Thank you for using the ASUS Online RMA feature...

Strix 2070 RMA Issue

Every time I try and complete an RMA form for my ASUS Strix 2070 it gives me the following message:Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.For your reference,the RMA...

Back to dekstop.

Hi, i have ROG GL503GE series, i bought in 2019, when i run any program like games or any aplication running, my games and application always minimize and back to deskstop by it self, i try to fix on the ASUS service center in my town but, in few mon...