911gt3 wrote:
Pretty sure my code was 53 as well. Was a few weeks back. Sent mine in for RMA, the emailed me back pics of two minor bent pins on the USB 3.0 connector. I rejected their quote of over $700 to repair the board because it appears they didn't even check the RAM issue. Running Corsair dominators, 2x16.
I'm impatient, bought the first board pre launch thru Amazon, secured a second from Microcenter that I'm running now. And now this fire hazard issue? I'm pretty pissed at this point because it seems at BEST I'll have two boards I can't trust not to burst into flames and at worst they won't replace my original board, I won't trust this new one, and I'll have to buy someone else's board. I've been buying Asus products for 20 years! Hell my home server is running a 3770k on a P*Z77-V Pro and I have a Strix Z490 with a 10700k and a Strix Z590 with an 11900k, I thought bumping up to the Maximus series would give me even more of the quality I've come to expect from Asus. They seriously need to address this issue.
I'm still sure of the actual source of the problem, but it's amazing to me how many similarities there are between this story and mine. Do you mean the the USB 3.0 connector just below the USB 3.2 connector and above the SATA ports? These pins were also bent when I received the board, but initially this seemed to cause no problems. While using the system a day later (web browsing), it shut down and every attempt to start it just resulted in Q Code 53. I've also posted this on the related reddit thread, so this is one of the original 5-6 reports there rather than another failure to add to the list.
I don't think it's actually the bent pins, but I could believe that some kind of impact to a specific location of the box could be causing problems for the board. The employees working RMA are probably not the same that design packaging, but if they get repeated evidence of this they might need to address the packaging itself.
Asus is my first choice for components and will probably continue to be, but there is some room for improvement in regards to their support for enthusiast electronics. If you hear these kinds of reports showing up, the response pretty much has to be:
- Automatically escalate any reports related to fire/smoke/popping sounds to senior management for analysis, and get those affected boards in hand for physical inspection.
- After receiving more than one report of a specific failure (Q Code 53 for example) for a product that has been released in the last 90 days, create a task to investigate potential related root causes, and notify the support team of possible trends. RMA for anyone reporting similar circumstances should be almost instant without pushing them through many troubleshooting steps.
- Subsequent reports that fit this same trend should be added to the list and RMA'd as quickly as possible to gather evidence and prevent any potential liability from failure of the related parts.
It sounds really demanding, but the costs would really be almost nothing for a company of this size to prevent reputation damage (which is happening now even if we all somehow caused this ourselves) or potential legal liability.
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