Hello, cryoplay and thank you for reching out.
Could you please help to confirm the question below?
- Have you tried using another USB port or another USB device to see if the problem persists?
- What are the sizes of the large data files you mentioned? Will there be a reboot problem only when transferring files?
- What is the current BIOS version, OS version, and OS build?
Thank you.
As the local holiday is ongoing, there may be further delays in responses.
We appreciate your patience in advance.