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ASUS vs MSI

W0lfecs
Level 7
Ok so I'm trying to decide between Asus ROG Strix z690-e and MSI MPG z690 Carbon wifi

Just to make it a little more complicated. I currently have a ROG Strix z690-e in the middle of the RMA process. Asus has had it in their possession since 5/6/22 and I was just informed they will not have the parts to begin repairing it until 5/28/22.

I'm beyond frustrated with Asus at this point. I feel as though if they cannot repair a defective product in a reasonable amount of time they should replace it. The customer shouldn't be made to wait any longer.

I'm so close to just pulling the trigger on the MSI board and putting this Asus board on ebay when it finally comes back. I've just had it with Asus...

Asus if you read this this is not how you build customer loyalty.
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1 REPLY 1

STARRAIN_ROG
Customer Service Agent
Hi W0lfecs,
May I have the RMA number and serial number of your ROG Strix z690-e motherboard via PM?
Thank you.