05-09-2022 09:18 AM
05-09-2022 10:32 AM
05-09-2022 05:48 PM
05-09-2022 07:01 PM
This is not the first time I have a situation like this with ASUS support, but this time it's too much ... and what's more, I have no idea what to do with that.
Today I received info from the support that ASUS rejected my RMA because I damaged pins in the socket. Below is a photo of the "damaged socket" that I took before shipping the motherboard to RMA. I take photos of all ASUS products before RMA as I had similar problems in the past.
This is Strix Z690-I Gaming WIFI, so not cheap motherboard. RMA was because the motherboard is crashing in every stability test, RAM, CPU, FPU, mixed tests, anything randomly. If the socket is somehow damaged then it's not visible and the problem had to be in the product as I wasn't using it for longer.
Some months ago, I sent Crosshair VIII Impact to RMA because it wasn't stable with higher wattage CPUs. Support told me I damaged the PCB when there was a little scratch on the hidden part of the audio module's PCB (it's a M.2 type card). The module was never removed but support still made me pay for the repair. The scratch was 1mm long and the trace wasn't even damaged. Not to mention what CPU stability has to do with add-on audio module? It was 100% stable with 5700G but not with 5900X.
I will only add that I buy ASUS motherboards for hardware tests/reviews as my contacts don't include ASUS, so I can't get review samples of this brand. In short, I'm using ASUS and somehow promote this brand in various reviews and as a reward I lose my money. Sounds pretty stupid that I do that for longer years but I always thought that ASUS is the best brand for my needs. Recently I got 2 faulty ASUS Apex motherboards, 2 failed RMA and some more problems.
05-09-2022 10:50 PM
If you want to escalate this issue please start a thread in the Service Inquiries section of the forum. Make sure to read the sticky thread for that section before posting. That's the place where you can get HQ staff to take a second look at an RMA gone awry.
I just had an interesting, unexpected RMA experience with the same motherboard.
Everything worked fine on the bench, during testing for three weeks. I swapped out the CPU and system would not post, or boot into BIOS.
I sent motherboard into Asus RMA, and was informed the warranty was void due to CID.
They sent me a photo of the backside of my motherboard, claiming solder damage,.. CID.
That is crazy, I never expected that response,.. just so wrong in every way.
Needless to say I refused to pay the $479.00 to fix the motherboard, told them to just ship it back.
05-10-2022 12:34 AM
05-10-2022 01:26 AM
@Woomack: Good luck with your RMA. 🙂
Personally I am done with Asus. Going forward I will no longer buy, sell, or repair Asus motherboards in my shop.
05-10-2022 02:08 AM
Can you mark the damage, please? I can't see it.
05-10-2022 04:20 AM