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Asus Rog Stris SCAR 17 SE G733CX - G733CW FAN SPEED CAPPED

joelonxs
Level 9
Hey guys, I'm making this thread to report a problem that's been affecting almost every ASUS gaming laptop since last year.

I have the G733CX model i9 12950HX and 3080 ti. When I first purchased the laptop about 5 months ago, I had an older ARMOURY CRATE version where the fans speed was like 10-15% higher than the actual ones I get with the current version, I remember that version had a different interface where the gpu mode was showing mshybrid and discrete mode.

Currently, If I use the manual mode and set both fans to 100%, the cpu max rpm is 6000 and the gpu is 5800, fun thing is that if use the MyAsus app one click diagnosis, the fans go to 6500rpm and 6600rpm respectively, which makes NO SENSE. Also, turbo mode is just unusable for gaming since rpm speeds are way too low (4500-4600rpm) at full load.

I tried all 3 different bios 306, 310 and the most recent one 313 and there's no fix, so I believe that the problem might be the armoury crate, which btw I noticed that fan acoustics dbA are a lot higher than in the olders version.

Look at these screenshots so you guys can compare if you have a similar laptop model.

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96950

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96951

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Sad thing is that I tried to report this in all ways and haven't got a solution in almost 2 months, there even was an "escalated" ticket to some support team that never replied back. I will probably never purchase another ASUS product in my life, customer support is terrible and inexistent.
2,488 Views
11 REPLIES 11

Falcon@ROG wrote:
It is confirmed that the speed of the fan in turbo mode is CPU:4600/GPU:4800RPM.

If you experience laggy when running the game, please provide a video of the problem, the name of the game you're running, and the steps the problem occurred.

Sorry for any inconvenience it may be caused.


The problem is that those rpms are too lows when trying to play high demanding games, temperatures are too high (laptop is lifted btw), 90-95C on the cpu and the gpu 81-83C.

The manual mode both max speeds are 6000 cpu and 5800 on the gpu, BUT if you use the MYASUS one click diagnosis, both fans go as high as 6400 rpm. Can you please ask the relevant team to fix this? I believe this is capped by the armoury crate. I'm also pretty sure that this will improve the thermals at least 5-10% 🙂

Falcon2_ROG
Customer Service Agent
joelonxs wrote:
The problem is that those rpms are too lows when trying to play high demanding games, temperatures are too high (laptop is lifted btw), 90-95C on the cpu and the gpu 81-83C.

The manual mode both max speeds are 6000 cpu and 5800 on the gpu, BUT if you use the MYASUS one click diagnosis, both fans go as high as 6400 rpm. Can you please ask the relevant team to fix this? I believe this is capped by the armoury crate. I'm also pretty sure that this will improve the thermals at least 5-10% 🙂


The MyASUS test is mainly to confirm whether the fan function can work normally. (so it will run full speed)

Also as you mentioned "The manual mode both max speeds are 6000 cpu and 5800 on the gpu," this is the current design.

If you want to make further feedback, please provide a video of the problem, the name of the game you're running, and the steps the problem occurred.

Sorry for any inconvenience it may be caused.