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Asus ROG Maximus Z790 APEX blue screen

Dutchman013
Level 7
hello,

i just build my full ASUS x Lian Li PC FOR MY SON.
Asus ROG Maximus Z790 apex
G. Skill (Intel) 6400 ddr5
Asus Strix 3090
2x Samsung 990 Pro*
didn’t overclock except xmp II profile for my ram.
all set and he was playing games for a whole week with no problems.
today his game crasht.
closed the game.. windows was getting slow since then.
after a bit of time blue screen after blue screen.
i try the follow things.
update the bios…. (it’s was already updated but i did it again.
blue screen still.
bios default… blue screen.
use 1 ram… blue screen.
used another ram ddr5 g.skill… blue screen.
i took the 2 ssd’s out and with another pc i cmd wiped them.
after that trying to do new windows.
but it doesnt allow me because after installing at 40% blue screen again.
windows was updated, drivers where updated.
i had another set of ssd’s also does where not working.
now after switching on and off continue blue screen.
the only thing i can do is going in the bios settings.
so after try to instal windows 10 pro with usb it doesn’t do anything anymore.
*i really don’t know what else i can do.
pleas help us.
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3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent
Hello, Dutchman013.

May I ask if you are using an empty USB flash drive (at least 8 GB) to create Windows 10 installation media?
If so, please cross-test with another empty USB flash drive or USB port and try the steps again.

Meanwhile, please try selecting another driver to install.

Thank you.
sharing complete hardware info & software config details will help us better understand the issue 🙂

Jiaszzz@ROG wrote:
Hello, Dutchman013.

May I ask if you are using an empty USB flash drive (at least 8 GB) to create Windows 10 installation media?
If so, please cross-test with another empty USB flash drive or USB port and try the steps again.

Meanwhile, please try selecting another driver to install.

Thank you.



hello,
thank you for a reply.
yes my usb flash is 32gb big.
now what you say i did not use the usb port of the mobo itself but the usb port who is connected to the mobo.
but after the downgrade of the bios i still was able to instal windows.
Â*when iÂ*downgrade the bios i was able to do more things.
i was able to instal windows 10 again.
after a short of time blue screen starts again.
and then blue screen after blue screen.
when i did do nothing at the desktop screen no blue screen.
but when i press start and was going to windows update blue screen starts again.
Â*also i did a ram test in the bios itself it cost 1,5hours to do that.
no problem there.
sorry my english is not my first language.Â*Â*

Jiaszzz_ROG
Customer Service Agent
Hello, Dutchman013.

Thank you for sharing the updated information.
Could you please help to confirm the question below?

1. What is the current BIOS version?
What CPU model, PSU, and cooling are currently installed?
It is advised that you determine whether the wattage of the power supply and cooling system support your device.

2. Have you finished the process of reinstalling Windows 10, as you mentioned that you were able to do so after updating the BIOS?
It is recommended that you test with Windows 10 instead of Windows 10 Pro.

3. Have you tested the M.2 SSD in other slots?
Please refer to the link below to test with the SSD within the QVL list if possible.
https://rog.asus.com/motherboards/rog-maximus/rog-maximus-z790-apex-model/helpdesk_qvl_device/

4. When the blue screen appears, are there any error codes?

Thank you.
sharing complete hardware info & software config details will help us better understand the issue 🙂