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ASUS ROG Maximus XII Extreme Z490 Problems?

JamesJB50
Level 8
Hope this is the right place for this.

Hi guys I built this system like September of 2020;

Windows 11 Pro everything updated.
All drivers updated.

My Gaming Rig

Ok here it goes While I was playing a game everything was going fine and I did notice that my Video card temp
was like 83 - 84 and I can hear the fans going,this has always been normal since I built the system.

Well all of a sudden my system froze,locked up so I had to do a hard reboot well once I did that it kept rebooting ,never going
to windows so I had to reset the bios and I tried rebooting again but for some reason it kept rebooting again,I reset the bios once again
and it would keep rebooting so once again I reset and tried again,this time I didn't do anything in the bios I just let it boot and it finally booted
into windows. Well after a few min while in windows it would just freeze so at this time I decided to go and reboot and head back to bios,
I decided to try and set everything up in bios again reenabled XMP,etc. Well that didn't help,it started rebooting and never going in to windows again,so I went and cleared bios again err tried while I was in BIOS the BIOS decided to freeze.

Well I reset the bios but before I did that I thought I would try something,I took 2 sticks of ram out and guess what? Everything seems ok now except when I try and
enable XMP for some reason when I enable it it won't boot into windows it will just go to a window asking me to enter bios setup,so for some reason XMP dont like me anymore so instead of 64gig ram I only have 32gig ram and no XMP.

I did update the bios to 2601 today and I tried putting back the 2 sticks I took out and booted into windows but after a few min windows just freezes 😞

Everything was working great since day one when I built the system 😞 I thought it would last more that like close to 2 years.

So I am either thinking something might be wrong with the memory or maybe the motherboard? I am thinking about getting new ram but I am afraid that this problem I am having might continue maybe,for 4 sticks of 16g ram that I have will cost almost $300 if I have to rebuy 😞 I just hope it's the ram and not the motherboard. I hope nothing else goes.

BTW I take care of my stuff,there is no dust,etc. in the system,its immaculate.

So anyone else this happen to them? if so how did ya fix it?

Thank you in advance for the help.
1,477 Views
12 REPLIES 12

STARRAIN_ROG
Customer Service Agent
Hi JamesJB50,
Does the issue also occur when only install one ram stick in DIMM_A2?
Please try each ram stick with bios all default settings and only enable XMP.
If it is possible, please try another ram in our qvl list.
https://rog.asus.com/motherboards/rog-maximus/rog-maximus-xii-extreme-model/helpdesk_qvl_memory/
Thank you.

STARRAIN@ROG wrote:
Hi JamesJB50,
Does the issue also occur when only install one ram stick in DIMM_A2?
Please try each ram stick with bios all default settings and only enable XMP.
If it is possible, please try another ram in our qvl list.
https://rog.asus.com/motherboards/rog-maximus/rog-maximus-xii-extreme-model/helpdesk_qvl_memory/
Thank you.


Ok I will try this,All this happened yesterday the computer and everything was fine for the past year or 2 so hopefully everything isn't starting to die already 😞
Never had problems before which is strange 😞

It sounds like it's almost certain to be a configuration issue in your UEFI settings. Keeping in mind that resetting your entire BIOS setup to default will just about guarantee "failure to launch". I've never been able to run any custom-built system from a default UEFI setup.

I'm not clear about how this problem began because you first mentioned that your GPU was running hot. It’s possible that your RAM got too hot but even more likely that your CPU is reaching the max-thermal point and shutting you down.

I don’t know if you’re liquid-cooled or not but my system is liquid-cooled. I found that my ASUS AI had set the max CPU Package shut-off temp too low. My CPU would hit 82C and the computer would shut down. Then, because it takes time for the CPU to cool, I wouldn’t be able to restart the system until I gave it a good 10 minutes.

Frankly, that sounds what’s going on with you. Also, I forget what the ASUS UEFI default is for the max time-out on a CPU temperature, but I changed mine to 6 seconds and even though my processor’s max temp rating is 100C, I set it for 93C (I’d rather not hit that max mark if I don’t need to.

I have an aggressive liquid-cooling system and after I made those changes, I never had an ‘over-temp’ shutdown event again. The temps on my CPU never reached higher than 89C and the motherboard is liquid-cooled as well.

I need to try and find out what your system specs are because I don’t see mention of it in the initial post. I haven’t posted on this forum recently, and I need to refamiliarize myself with the options that allow members to see other members system specs, (assuming you’ve completed that section in your account profile).

Anyway, at this point I seriously doubt the mobo or the RAM are bad and you shouldn't even consider replacing either until you have some solid evidence, such as post-codes, memory tests, etc. (There are some very good freeware programs out there that’ll let you test your memory in the BIOS stage, long before booting to the O/S).

It just sounds like you have something set to the wrong condition in your Memory settings and/or CPU option selections. Let the XMP-1 profile decide on the RAM’s speed and timing. Don’t use the AI learning modes until you’ve completed the troubleshooting. Don’t change any of CPU core clock speeds while you’re in the troubleshooting phase. Just let them run at stock for the time being.

If you’re running 4 sticks of RAM, you could be outside the parameters for any custom CPU arrangements. I think you said you have 4 sticks @ 4 GB each. Of course, be sure your set to Dual-Channel.

Based on that assumption that the RAM isn’t bad, if you use only 2 sticks, you can avoid any issues regarding too little RAM during the troubleshooting. Also, if you’re using NVMe storage sticks, you need to be aware of which PCIe slot your Graphics card can run in.

You can’t run NVMe storage in any slot you like. You need to make sure of the relationship between the specific PCIe x 16 slot that you chose for your card, and how it relates to the specific NVMe slot that you picked for your memory.

Be sure to use memory slots A2 and B2 and of course, that they’re both properly seated. I have an ASUS ROG Maximus XII Formula mobo and it has some tricky memory slots. The slots are tight and I had to press down hard on both sticks of RAM, (32GB (2x16) T-Force XTreem 3600MHz).
Rich

Wingclip wrote:
It sounds like it's almost certain to be a configuration issue in your UEFI settings. Keeping in mind that resetting your entire BIOS setup to default will just about guarantee "failure to launch". I've never been able to run any custom-built system from a default UEFI setup.

I'm not clear about how this problem began because you first mentioned that your GPU was running hot. It’s possible that your RAM got too hot but even more likely that your CPU is reaching the max-thermal point and shutting you down.

I don’t know if you’re liquid-cooled or not but my system is liquid-cooled. I found that my ASUS AI had set the max CPU Package shut-off temp too low. My CPU would hit 82C and the computer would shut down. Then, because it takes time for the CPU to cool, I wouldn’t be able to restart the system until I gave it a good 10 minutes.

Frankly, that sounds what’s going on with you. Also, I forget what the ASUS UEFI default is for the max time-out on a CPU temperature, but I changed mine to 6 seconds and even though my processor’s max temp rating is 100C, I set it for 93C (I’d rather not hit that max mark if I don’t need to.

I have an aggressive liquid-cooling system and after I made those changes, I never had an ‘over-temp’ shutdown event again. The temps on my CPU never reached higher than 89C and the motherboard is liquid-cooled as well.

I need to try and find out what your system specs are because I don’t see mention of it in the initial post. I haven’t posted on this forum recently, and I need to refamiliarize myself with the options that allow members to see other members system specs, (assuming you’ve completed that section in your account profile).

Anyway, at this point I seriously doubt the mobo or the RAM are bad and you shouldn't even consider replacing either until you have some solid evidence, such as post-codes, memory tests, etc. (There are some very good freeware programs out there that’ll let you test your memory in the BIOS stage, long before booting to the O/S).

It just sounds like you have something set to the wrong condition in your Memory settings and/or CPU option selections. Let the XMP-1 profile decide on the RAM’s speed and timing. Don’t use the AI learning modes until you’ve completed the troubleshooting. Don’t change any of CPU core clock speeds while you’re in the troubleshooting phase. Just let them run at stock for the time being.

If you’re running 4 sticks of RAM, you could be outside the parameters for any custom CPU arrangements. I think you said you have 4 sticks @ 4 GB each. Of course, be sure your set to Dual-Channel.

Based on that assumption that the RAM isn’t bad, if you use only 2 sticks, you can avoid any issues regarding too little RAM during the troubleshooting. Also, if you’re using NVMe storage sticks, you need to be aware of which PCIe slot your Graphics card can run in.

You can’t run NVMe storage in any slot you like. You need to make sure of the relationship between the specific PCIe x 16 slot that you chose for your card, and how it relates to the specific NVMe slot that you picked for your memory.

Be sure to use memory slots A2 and B2 and of course, that they’re both properly seated. I have an ASUS ROG Maximus XII Formula mobo and it has some tricky memory slots. The slots are tight and I had to press down hard on both sticks of RAM, (32GB (2x16) T-Force XTreem 3600MHz).
Rich


CPU temp wise,while playing games it don't go any higher than maybe 35 or 40 degrees and my GPU only when I play games its between 60 and about 84 degrees depending on the game and how well optimized the game is.

My system has been working perfectly for almost 2 years until yesterday.

Just so you know it was really hard to read your post cause it had a lot of weird characters in it.

Yes, I'm sorry about that! I don't know why the reply I wrote looks like it does and it didn't look like that when I copied and pasted it to the response box from a word document draft.

I wrote it on a word document first because when I type directly into the box, I lose the entire line I was typing if I hit two keys at the same time accidently. I've found this strange characteristic to be apparent only in this website.

So, I typed my reply in a Word document and then copied it to the response box. Obviously, this website doesn't get along very well with that practice. But I see that there is an option to "Insert from Word" in the options Ribbon. It so happens that I did save my first reply to a folder, (I don't usually do that, but I did this time).

So I'm going to post this reply, (which I wrote directly into the response box), and then I'm going to post the first reply I wrote last night using the "Insert from Word" feature. I want to see if it'll be correct if I did it that way.

Once again, I apologize for the cryptic results of that response.

Wingclip wrote:
Yes, I'm sorry about that! I don't know why the reply I wrote looks like it does and it didn't look like that when I copied and pasted it to the response box from a word document draft.

I wrote it on a word document first because when I type directly into the box, I lose the entire line I was typing if I hit two keys at the same time accidently. I've found this strange characteristic to be apparent only in this website.

So, I typed my reply in a Word document and then copied it to the response box. Obviously, this website doesn't get along very well with that practice. But I see that there is an option to "Insert from Word" in the options Ribbon. It so happens that I did save my first reply to a folder, (I don't usually do that, but I did this time).

So I'm going to post this reply, (which I wrote directly into the response box), and then I'm going to post the first reply I wrote last night using the "Insert from Word" feature. I want to see if it'll be correct if I did it that way.

Once again, I apologize for the cryptic results of that response.


Hehe its ok bro no need to apologize your good 🙂

Forgot to mention I use AIO for the CPU cooling,not sure if ya asked about that.

Yes, thank you, I did ask that.

It seems whenever I use an apostrophe, the website editor can't understand it. Just like in the word "can't". It gets mixed up. I'm a writer and I cannot write without proper grammar, so this throws me off. I went back and removed as many apostrophes that I could. This reply is a bit late now and after the fact so it probably is not much help. In addition, the website editor is tripping up on other proper grammar characters that I am sure I missed.:


And now, (as I said in my last reply regarding the strange characters in my first reply), I tried to repost my first reply using a Text document and then, from that document, I copied and pasted it into this box. That seemed to have worked but only up to a degree.

It sounds like its almost certain to be a configuration issue in your UEFI settings. Keeping in mind that resetting your entire BIOS setup to default will just about guarantee "failure to launch". I've never been able to run any custom-built system from a default UEFI setup.

I'm not clear about how this problem began because you first mentioned that your GPU was running hot. It’s possible that your RAM got too hot but even more likely that your CPU is reaching the max-thermal point and shutting you down.

I don’t know if you are liquid cooled or not but my system is liquid cooled. I found that my ASUS AI had set the max CPU Package shut-off temp too low. My CPU would hit 82C and the computer would shut down. Then, because it takes time for the CPU to cool, I wouldn’t be able to restart the system until I gave it a good 10 minutes.

Frankly, that sounds what is going on with you. Also, I forget what the ASUS UEFI default is for the max time-out on a CPU temperature, but I changed mine to 6 seconds and even though my processors max temp rating is 100C, I set it for 93C (I would rather not hit that max mark if I do not need to).

I have an aggressive liquid-cooling system and after I made those changes, I never had an over-temp shutdown event again. The temps on my CPU never reached higher than 89C and the motherboard is liquid-cooled as well.

I need to try and find out what your system specs are because I do not see mention of it in the initial post. I haven’t posted on this forum recently, and I need to refamiliarize myself with the options that allow members to see other members system specs, (assuming you’ve completed that section in your account profile).

Anyway, at this point I seriously doubt the mobo or the RAM are bad and you should not even consider replacing either until you have some solid evidence, such as post-codes, memory tests, etc. (There are some very good freeware programs out there that will let you test your memory in the BIOS stage, long before booting to the O/S).

It just sounds like you have something set to the wrong condition in your Memory settings and/or CPU option selections. Let the XMP-1 profile decide on the RAM’s speed and timing. Don’t use the AI learning modes until you’ve completed the troubleshooting. Don’t change any of CPU core clock speeds while you’re in the troubleshooting phase. Just let them run at stock for the time being.

If you are running 4 sticks of RAM, you could be outside the parameters for any custom CPU arrangements. I think you said you have 4 sticks @ 4 GB each. Of course, be sure your set to Dual-Channel.

Based on that assumption that the RAM is not bad, if you use only 2 sticks, you can avoid any issues regarding too little RAM during the troubleshooting. Also, if you are using NVMe storage sticks, you need to be aware of which PCIe slot your Graphics card can run in.

You ca not run NVMe storage in any slot you like. You need to make sure of the relationship between the specific PCIe x 16 slot that you chose for your card, and how it relates to the specific NVMe slot that you picked for your memory.

Be sure to use memory slots A2 and B2 and of course, that they’re both properly seated. I have an ASUS ROG Maximus XII Formula mobo and it has some tricky memory slots. The slots are tight and I had to press down hard on both sticks of RAM, (32GB [2x16] T-Force XTreem 3600MHz).
Rich

Wingclip wrote:
Yes, thank you, I did ask that.

It seems whenever I use an apostrophe, the website editor can't understand it. Just like in the word "can't". It gets mixed up. I'm a writer and I cannot write without proper grammar, so this throws me off. I went back and removed as many apostrophes that I could. This reply is a bit late now and after the fact so it probably is not much help. In addition, the website editor is tripping up on other proper grammar characters that I am sure I missed.:


And now, (as I said in my last reply regarding the strange characters in my first reply), I tried to repost my first reply using a Text document and then, from that document, I copied and pasted it into this box. That seemed to have worked but only up to a degree.

It sounds like its almost certain to be a configuration issue in your UEFI settings. Keeping in mind that resetting your entire BIOS setup to default will just about guarantee "failure to launch". I've never been able to run any custom-built system from a default UEFI setup.

I'm not clear about how this problem began because you first mentioned that your GPU was running hot. It’s possible that your RAM got too hot but even more likely that your CPU is reaching the max-thermal point and shutting you down.

I don’t know if you are liquid cooled or not but my system is liquid cooled. I found that my ASUS AI had set the max CPU Package shut-off temp too low. My CPU would hit 82C and the computer would shut down. Then, because it takes time for the CPU to cool, I wouldn’t be able to restart the system until I gave it a good 10 minutes.

Frankly, that sounds what is going on with you. Also, I forget what the ASUS UEFI default is for the max time-out on a CPU temperature, but I changed mine to 6 seconds and even though my processors max temp rating is 100C, I set it for 93C (I would rather not hit that max mark if I do not need to).

I have an aggressive liquid-cooling system and after I made those changes, I never had an over-temp shutdown event again. The temps on my CPU never reached higher than 89C and the motherboard is liquid-cooled as well.

I need to try and find out what your system specs are because I do not see mention of it in the initial post. I haven’t posted on this forum recently, and I need to refamiliarize myself with the options that allow members to see other members system specs, (assuming you’ve completed that section in your account profile).

Anyway, at this point I seriously doubt the mobo or the RAM are bad and you should not even consider replacing either until you have some solid evidence, such as post-codes, memory tests, etc. (There are some very good freeware programs out there that will let you test your memory in the BIOS stage, long before booting to the O/S).

It just sounds like you have something set to the wrong condition in your Memory settings and/or CPU option selections. Let the XMP-1 profile decide on the RAM’s speed and timing. Don’t use the AI learning modes until you’ve completed the troubleshooting. Don’t change any of CPU core clock speeds while you’re in the troubleshooting phase. Just let them run at stock for the time being.

If you are running 4 sticks of RAM, you could be outside the parameters for any custom CPU arrangements. I think you said you have 4 sticks @ 4 GB each. Of course, be sure your set to Dual-Channel.

Based on that assumption that the RAM is not bad, if you use only 2 sticks, you can avoid any issues regarding too little RAM during the troubleshooting. Also, if you are using NVMe storage sticks, you need to be aware of which PCIe slot your Graphics card can run in.

You ca not run NVMe storage in any slot you like. You need to make sure of the relationship between the specific PCIe x 16 slot that you chose for your card, and how it relates to the specific NVMe slot that you picked for your memory.

Be sure to use memory slots A2 and B2 and of course, that they’re both properly seated. I have an ASUS ROG Maximus XII Formula mobo and it has some tricky memory slots. The slots are tight and I had to press down hard on both sticks of RAM, (32GB [2x16] T-Force XTreem 3600MHz).
Rich


It was 4 sticks at 16gig each with a total of 64gigs. Now of course seeing that 1 of the sticks isn't working right i'm at 48gigs now 😞 I will probably buy a new stick so I can go back to 64gigs. I do believe that last time I checked my motherboard can do 128 gig ram if I wanted to at 4 sticks of 32gigs each. Yes of course I made sure they are all the way in where I hear a click 🙂

The video Card is in the First PCI-E slot, seems to be working fine all this time.

At the very beginning of this thread click the My Gaming Rig link,it will show ya what I have,unless ya looked already.

JamesJB50 wrote:
At the very beginning of this thread click the My Gaming Rig link,it will show ya what I have,unless ya looked already.


Thanks for that! I got so focused on the strange way a copy for the Word or Text document acts in this website's editor, that I forgot about trying to find your specs.

BTW; I'm not 100% on this, but I think I read somewhere that you're better off with running RAM in multiples of 2. If you're running 3 sticks until you get another one, it may not run the RAM at its best speeds, (timing could be slower than it would be with 2 sticks)

Like I said, I'm not 100% on that and it may even have been something I read several years back and no longer applicable.