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ASUS PG32UQ Unable to power on

Chin_Loon
Level 7
I have a PG32UQ that cannot be powered on. Have checked that power supply works well.

Unable to RMA. Anyone knows where can I get help to troubleshoot?
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5 REPLIES 5

asmodyus
Level 10
Chin Loon wrote:
I have a PG32UQ that cannot be powered on. Have checked that power supply works well.

Unable to RMA. Anyone knows where can I get help to troubleshoot?

They are known to do this and other than RMA you have to take it to a monitor repair place. Once they brick they don't come back on I had 2 that did that to me.

Can anyone share the circuit diagrams and/or the potential repair areas for this power supply problem? Am quite unhappy about throwing a perfectly good PG32UQ...

My PG48UQ is doing this now after a firmware update, DEAD...
Windows 11 | Rog Maximus Z690 Hero | i9-14900K | Corsair Vengeance DDR5 4800mhz 64GB | MSI 4090 SUPRIM X | Apollo x16 | Quantum 2626 | ASUS ROG Swift OLED PG48UQ | H150i RGB Pro XT | AX1200i | Dark Core Pro SE | K100 RGB


Took pictures of the motherboards. Anyone has circuit diagrams to troubleshoot?

Jiaszzz_ROG
Customer Service Agent
Hello, Chin Loon.

Did you make any software or hardware changes before the black screen occurred?
Please refer to the following FAQ to try to troubleshoot the problem.
https://www.asus.com/support/faq/1012723#:~:text=%E8%AB%8B%E7%A2%BA%E8%AA%8D%E4%BD%9C%E6%A5%AD%E7%B3...
If there is an inoperable part of the process, please let me know which step it is.

Thank you.
sharing complete hardware info & software config details will help us better understand the issue 🙂