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ASUS MOTHERBOARD FAN CONTROL SERVICE crash

JellyLama
Level 7
I noticed that ASUS MOTHERBOARD FAN CONTROL SERVICE crash every day, i can see that in the reliability monitor of windows 10, can anyone explain why?

Description of the crash (its in italian):
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.11\AsusFanControlService.exe

Firma del problema
Nome evento problema: APPCRASH
Nome applicazione: AsusFanControlService.exe
Versione applicazione: 3.0.0.0
Timestamp applicazione: 610b8c15
Nome modulo con errori: AsusFanControlService.exe
Versione modulo con errori: 3.0.0.0
Timestamp modulo con errori: 610b8c15
Codice eccezione: c0000005
Offset eccezione: 0003ca97
Versione SO: 10.0.19043.2.0.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 2beb
Ulteriori informazioni 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Ulteriori informazioni 3: 2704
Ulteriori informazioni 4: 2704cf3fcf1675f82da28cd79d295168

Ulteriori informazioni sul problema
ID bucket: 64352d149ab4f8a4f25e890a8d96ba37 (1323646018911648311)

MY PC SPECS:
OS: WINDOWS 10
CPU: I5 8600K
GPU: RTX 3070TI FE
MOTHERBOARD: ROG MAXIMUS X CODE
BIOS: the last one available
338 Views
25 REPLIES 25

STARRAIN@ROG wrote:
Hi JellyLama,
Please enter Armoury Crate -> Settings -> Update Center to update FanXpert SDK to v1.00.44, and restart the pc again.
90835
Then, please see if the FanControlService still crash and share the result to me.
Thank you.


I cant see that in the app, ill send you a screenshot in pm

STARRAIN@ROG wrote:
Hi JellyLama,
Please enter Armoury Crate -> Settings -> Update Center to update FanXpert SDK to v1.00.44, and restart the pc again.
90835
Then, please see if the FanControlService still crash and share the result to me.
Thank you.


this is the pic, i uploaded it on ImgBB
https://ibb.co/4dkc2VR

STARRAIN_ROG
Customer Service Agent
Hi JellyLama,
It would be released with staged rollout.
Could you please check it again on 12/8?
Thank you.

STARRAIN_ROG
Customer Service Agent
Hi JellyLama,
After consulted our tech team again, if you don't see the FanXpert SDK to v1.00.44 in update center, it might mean you have updated it.
Does the FanControlService still crash now?
Thank you.

STARRAIN@ROG wrote:
Hi JellyLama,
After consulted our tech team again, if you don't see the FanXpert SDK to v1.00.44 in update center, it might mean you have updated it.
Does the FanControlService still crash now?
Thank you.


for now the problem is solved, thank you

STARRAIN_ROG
Customer Service Agent
Hi JellyLama,
Thank you for your reply and feedback.