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ASUS MOTHERBOARD FAN CONTROL SERVICE crash

JellyLama
Level 7
I noticed that ASUS MOTHERBOARD FAN CONTROL SERVICE crash every day, i can see that in the reliability monitor of windows 10, can anyone explain why?

Description of the crash (its in italian):
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.11\AsusFanControlService.exe

Firma del problema
Nome evento problema: APPCRASH
Nome applicazione: AsusFanControlService.exe
Versione applicazione: 3.0.0.0
Timestamp applicazione: 610b8c15
Nome modulo con errori: AsusFanControlService.exe
Versione modulo con errori: 3.0.0.0
Timestamp modulo con errori: 610b8c15
Codice eccezione: c0000005
Offset eccezione: 0003ca97
Versione SO: 10.0.19043.2.0.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 2beb
Ulteriori informazioni 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Ulteriori informazioni 3: 2704
Ulteriori informazioni 4: 2704cf3fcf1675f82da28cd79d295168

Ulteriori informazioni sul problema
ID bucket: 64352d149ab4f8a4f25e890a8d96ba37 (1323646018911648311)

MY PC SPECS:
OS: WINDOWS 10
CPU: I5 8600K
GPU: RTX 3070TI FE
MOTHERBOARD: ROG MAXIMUS X CODE
BIOS: the last one available
166 Views
25 REPLIES 25

STARRAIN@ROG wrote:
Hi JellyLama,
May I have the following information?
- the serial number of your motherboard via PM
- the brand and the model name of the RAM, PSU and HDD/SSD
(Please check the specific model name of the RAM such as G.SKILL F4-4400C19Q-32GTZSWB.)
-OS version(such as 20H1) & OS build
Thank you.


-why you need the mobo serial number? its an Asus ROG maximus X code
-SSD: CT240BX300 AND sabrent rocket 1tb (the blu one)
-RAM: VENGEANCE® RGB 16GB (2 x 8GB) DDR4 DRAM 3200MHz C16 Memory Kit ( CMR16GX4M2Z3200C16 )
-PSU: Seasonic focus+ 650FX 80Plus-Gold
-OS: Windows 10 Pro 21H1 (build 19043.1348)

STARRAIN
Level 12
Hi JellyLama,
We need the serial number to check the specific specifications of your motherboard.
Could you please share the serial number to me via PM?
Thank you.

STARRAIN@ROG wrote:
Hi JellyLama,
We need the serial number to check the specific specifications of your motherboard.
Could you please share the serial number to me via PM?
Thank you.


i sent you the number

STARRAIN
Level 12
Hi JellyLama,
Thank you for your information.
I'll consult our tech team about this.

STARRAIN@ROG wrote:
Hi JellyLama,
Thank you for your information.
I'll consult our tech team about this.


any update?

STARRAIN
Level 12
Hi JellyLama,
I'm afraid it is still under investigation.
I'll keep you updated if there is any news.
Thank you.

STARRAIN
Level 12
Hi JellyLama,
Do you also install Armoury Crate?
Thank you.

STARRAIN@ROG wrote:
Hi JellyLama,
Do you also install Armoury Crate?
Thank you.


yes

STARRAIN
Level 12
Hi JellyLama,
Thank you for your reply.
I'll report it to our tech team for further analysis.

STARRAIN
Level 12
Hi JellyLama,
Please enter Armoury Crate -> Settings -> Update Center to update FanXpert SDK to v1.00.44, and restart the pc again.
90835
Then, please see if the FanControlService still crash and share the result to me.
Thank you.