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Asus GU603HM BSOD - WHEA UNCORRECTABLE ERROR Help!!

saswin
Level 7
Hi,

I need help with my 1+ month old laptop. My main purpose of using the laptop is to run Architecture and 3D software such as AutoCAD, Sketchup and Lumion. However BSOD keep happening even running simple software like Excel and Whatsapp.

It has been sent for service two times:
1) They said there was a faulty with SSD and it was replaced. Upon having it back for merely a day, BSOD again happens after I started using the laptop to work and immediately it was sent back for repair.
2) Service center told me there was nothing wrong and asked me to pick up the laptop. As expected, nothing changed and BSOD again happening.

Please help, I can not use this laptop like this and it has greatly costing me my time, money and productivity and I have sold my old laptop.
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1 REPLY 1

STARRAIN_ROG
Customer Service Agent
Hi saswin,
Do you mean you have picked up your laptop or the laptop is still in the service center?
If the laptop is at your hand, is the bios version 315?
Is there any error in MyASUS diagnosis?
https://www.asus.com/support/FAQ/1045716/
Please refer to the following link for WHEA UNCORRECTABLE ERROR.
https://support.microsoft.com/en-us/windows/how-to-fix-whea-uncorrectable-error-7c49d78a-2792-96cf-2...
Please also share me a video when you face BSOD and the OS version and OS build.
Thank you.